Junior Key Account Manager (f/m/x)

Seven Senders; Berlin; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Company lunches twice per month

Corporate benefits platform

German language courses

Two months remote work per year

Regular team events

Job summary

Seven Senders in Berlin is seeking a dedicated Account Manager to manage and expand customer relationships within the logistics and e-commerce sector. The role emphasizes building trust-based client relationships while ensuring customer satisfaction through effective account management strategies.

The ideal candidate should possess an academic degree, a strong interest in logistics, and communication skills in both German and English. This position offers a flexible and hybrid work environment, with benefit initiatives focused on a vibrant company culture.

Qualifications

• Strong interest in logistics, supply chain, and e-commerce.
• Capability to analyze relationships and present findings clearly.
• First experience in account management or similar role is a plus.

Responsibilities

• Manage e-commerce accounts with a sales-driven approach.
• Support profit and loss management.
• Monitor SLA adherence and customer satisfaction.
• Identify cross-selling and upselling opportunities.
• Develop trust-based client relationships.

Skills

Logistics and supply chain management

Account management

Sales

Data analysis

Communication skills

Education

Academic degree in business, logistics, or transportation

Job description

At Seven Senders, we connect people and markets, making international shipping simple.

We are Europe’s leading platform for cross‑border parcel delivery, supporting e‑commerce companies in scaling internationally and reaching millions of consumers across borders. By combining cutting‑edge technology with strong local carrier networks, we ensure parcels move efficiently from warehouse to doorstep — whether speed or cost efficiency is the priority.

Founded in Berlin in 2015, Seven Senders has grown into a team of 200+ logistics and tech experts. Today, we proudly work with clients such as Flaconi, Shop Apotheke, and Tamaris, shaping the future of European delivery together.

Job Description

Our Key Account Management Team focuses on managing and expanding customer relationships. Our team is experienced in logistics, supply chain, and e‑commerce, with strong analytical skills. We collaborate with our customers, understand their unique needs, and guide them in expanding their business horizons with our bespoke solutions and cutting‑edge product innovations.

The essence of your role

• Managing a portfolio of e‑commerce accounts with a sales‑driven approach, with growing strategic responsibility.
• Building accountability for client relationships, including supporting profit and loss management.
• Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting.
• Identifying cross‑selling and upselling opportunities and supporting them from proposal to contract signing.
• Developing sustainable, trust‑based client relationships to achieve high customer satisfaction.

Qualifications

• Strong interest in logistics, supply chain management, and e‑commerce, with the curiosity to build deep expertise quickly.
• Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation.
• First experience in account management, customer success, sales, or a similar commercial role is a plus (ideally in e‑commerce or logistics).
• Strong affinity for numbers and data, with the ability to analyze relationships, prioritize tasks, and present findings clearly.
• Proficient in both German and English (C1 or above), with strong communication skills to build trusted client relationships.

Additional Information

What we offer

Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote‑office set‑up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.

Benefits: We offer company lunches twice per month, a corporate benefits platform, and German language courses.

Mission Zero: Climate‑neutral and long‑term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we’re inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community: We embody collaboration, open doors, and no‑fuss results focus, and we are successful with our data‑driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company‑wide celebrations.

Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.