Junior Manager Customer Service E-Commerce Europe

PUMA Group; Herzogenaurach; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading sportswear brand located in Herzogenaurach, Germany is seeking a customer support specialist to manage escalated issues and analyze performance data. The ideal candidate should have excellent communication and analytical skills, technical proficiency in MS tools, and a customer-centric mindset. This role offers opportunities to collaborate with cross-functional teams and improve service quality.

Qualifikationen

• Strong focus on delivering excellent customer experience.
• Excellent written and verbal communication skills.
• Good analytical skills with a keen interest in e-Commerce.

Aufgaben

• Resolve escalated customer issues (3rd level) with empathy and efficiency.
• Independently analyse data and draw out insights.
• Provide continuous quality improvements and backlog prioritizations.

Kenntnisse

Customer-Centric Mindset

Communication

Analytical Thinking

Technical Proficiency

Collaboration

Work Ethic

Language Skills

Tools

MS Excel

MS Office Tools

Jobbeschreibung

Overview

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

• Resolve escalated customer issues (3rd level) with empathy and efficiency
• Independently analyse data and draw out insights
• Provide continuous quality improvements, backlog prioritizations and ticket management
• Monitor the operational performance of 3rd party customer service providers against defined goals and requirements
• Regular reporting on customer service performance
• Secure consistent service communication throughout all touchpoints.

YOUR TALENT

• Customer-Centric Mindset: Strong focus on delivering excellent customer experience
• Communication: Excellent written and verbal communication skills
• Analytical Thinking: Good analytical skills with a keen interest in e-Commerce
• Technical Proficiency: Advanced skills in MS Excel and other MS Office tools
• Collaboration: Experience working with vendors and cross-functional teams
• Work Ethic: Independent, self-motivated, adaptable to changing priorities
• Language Skills: Fluent in English (spoken and written); 1 additional language would be good, not mandatory.

PUMA supports over 19,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.