Junior IT Support Engineer (F / M / D)

NAVVIS; München; Hybrid; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading spatial technology firm in Munich is seeking an IT Support Specialist to manage requests and maintain IT infrastructure. You will diagnose technical issues, maintain hardware, and support a diverse team. Candidates should have a degree in computer science, experience in IT support, and fluency in English. The role offers a competitive compensation package, 30 days of paid time off, and a hybrid work model.

Leistungen

30 days of paid time off

Flexible working hours

Full visa and relocation support

Attractive bike leasing model

Competitive compensation package

Up to 4000 EUR employee referral bonus

Financial support for local language classes

Qualifikationen

• 1-2 years of work experience in IT support.
• Ability to work independently and take ownership of tasks.
• Strong problem-solving skills with an open mind.

Aufgaben

• Determine best solutions based on user issues from IT Service Desk.
• Maintain PCs and peripherals including printers.
• Troubleshoot hardware/software issues.
• Record, track and document issues.

Kenntnisse

Passion for IT systems

Basic Networking skills

Strong troubleshooting skills

Fluency in English

Ausbildung

University degree in computer science or information systems

Tools

JIRA Service Desk

Linux command-line

Active Directory Basic Management

Office 365

AZURE AD

Jobbeschreibung

OUR VISION

When people use our technology to "bridge the gap" between the physical and digital worlds,they don’tjust capture reality - they create a new one. In this new reality, they aresmarter,more productive, more streamlined, and more creative - because they have the digitalfoundation to build the world they want to live in.

That’s whatNavVisoffers in all our products and services : the tools to not just map theworld asit is, but to pave the way to a better future. To forge something new. Physical ordigital, there is only one reality. Andit’sthe realityNavVisempowers people to build better.

THE OPPORTUNITY

Can you imagine yourself playing a key role in developing the IT Infrastructure of a rapidly growing international market leader in spatial technologies?

In this position, you will act as the first point of contact for NavVis employees seeking technical assistance, whilehavingthe chance to take complete ownership of incoming requests on our IT Service Desk platform.

You will join aninternational and interdisciplinaryteamthatis dedicated to thecontinuousdevelopment ofour high-quality IT systems. The ServiceDelivery subteam, which you will bean importantpart of,is at the core of maintaining the IT infrastructure at NavVis, deploying critical IT solutions as well asperforming a wide variety of day-to-day IT operations activities, providing service desk support, troubleshooting and incident response.

HOW YOU WILL MAKE AN IMPACT

• You will have the crucial responsibility of determining the best solution based on the issue and details provided though our IT Service Desk platform
• You will be responsible for maintaining PCs and peripherals, including printers, as well as keeping the IT Asset Management up to date
• You will play an active role in the preparation of hardware, software and networking configuration for new users
• You will be deeply involved in troubleshooting of hardware / software issues for PCs, mobile devices and network devices
• You will take ownership of recording, tracking and documenting issues in a structured way

WHAT WILL HELP YOU SUCCEED IN THE ROLE

University degree in computer science, information system etc.

PassionforIT systems and 1-2 years of work experience in IT support will enable you to quickly take ownership of key responsibilities

Basic Networking skills

Well-established skills in JIRA Service Desk and experience withLinux command-line, Active Directory Basic Management and Office 365will empower you to work independently on and take ownership of your tasks

Your strong troubleshooting and problem-solving skills, together with an openmindand approachable attitude, will enable you to solve any IT-related issue

Knowledge in AZURE AD would be an added benefit

Fluency in English is required since it is our official language of communication

HOW WE WILL KNOW WE ARE A PERFECT MATCH

Your recruiting partner for this role is Rina (she / her). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.

HOW WE WILL KEEP YOU SMILING

It's important to take a break from work! We offer30days of paid time off per year

We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!

We offer full visa and relocation support for international candidates

An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility

A competitive compensation package that values the skills and experience you bring

Up to 4000 EUR employee referral bonus

Financial support for local language classes to help you in your journey of integrating into the culture!

ABOUT US

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.

More than 300 people from over 70 countries and offices spread around the globe make us a truly international and diverse place to work.With the innovation of startups and the stability of large enterprises at our core, we combine the best of both worlds.

You will be part of an open culture that encourages the sharing of ideas and thrives on mutual trust, respect, and transparency. We love giving and receiving honest feedback that will empower us to continuously improve and grow in the right direction.

Do you share our passion for our disruptive technology and want to be a part of our dynamic growth journey? You will get to own projects, implement innovative solutions, and be recognized for your successes!

How you will grow with us

Flat hierarchy with an open feedback culture, including 360° developmental feedback aimed at holistic professional development

Access to a learning & developmental platform with trainings tailored to your needs on a broad range of topics

With a keen desire to invest in your personal growth, we offer clear career development paths and internal mobility opportunities

We derive our strength from our diversity.

NavVis’ unwavering commitment to fostering an inclusive and diverse workplace has laid the foundation for our incredible growth. We thrive on the collective strength of our people who come from diverse backgrounds. We respect and value every experience associated with race, gender identity, sexual orientation, nationality, religion and disability. We do not discriminate on the basis of any of these, or other identities, and strongly encourage everyone to apply.

Together with you, we build NavVis!

If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.