Junior IT Administrator (m / f / d) on-site - System Engineering / Admin, Ingenieur

Agile Robots SE; München; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A dynamic IT startup in Munich seeks a Junior IT Administrator to enhance its IT Operations Team. The role involves onboarding new employees, managing accounts, and troubleshooting issues using the TopDesk system. Candidates should possess practical IT support experience with strong knowledge in Linux and Windows systems, along with excellent problem-solving skills and a valid driving license. This position provides room for growth and a supportive team environment.

Leistungen

Growth opportunities

Corporate benefits program

Free drinks and fruits

Team events

Rooftop terrace

Qualifikationen

• Experience in IT support with practical application.
• Knowledge of Linux and Windows operating systems.
• Must possess basic networking skills.

Aufgaben

• Onboard and offboard employees with account management.
• Manage IT inventory and provide asset tracking.
• Troubleshoot user issues via TopDesk ticketing system.

Kenntnisse

IT support experience

Linux knowledge

Windows knowledge

Basic networking

Problem-solving skills

Customer orientation

Organization skills

Agility

Valid driving license

Tools

Microsoft 365

TopDesk ITSM

Foreman

Puppet

Ansible

Jobbeschreibung

About the role

As a Junior IT Administrator (m / f / d) you'll be working within our IT Operations Team that provides the whole IT for our company. In your role you'll be the first point of contact for ~400 employees as internal end-users. Working alongside highly-motivated, technology-driven colleagues in a team with flat hierarchies gives you the chance of a steep learning curve, getting in touch with new technologies and developing on a professional level in the fields of Security and Infrastructure.

Your Responsibilities

On-boarding of new employees

• Create accounts for new users including Microsoft365, windows AD, and Linux accounts
• Setup the hardware for new employees including laptops, workstations, and phones
• Prepare additional peripherals for new employees, like keyboards, headsets, monitors
• Setup the workspace for new employees

Off-boarding of employees

• Close or disable accounts including Microsoft 365, windows AD, and Linux accounts
• Track and collect their old equipment and return it to the IT department and storage
• Recycle laptops, phones, and other peripherals for the new users

IT storage management

• Manage and closely track end-user devices in the storage including laptops, workstations, monitors, and other peripheral devices
• Keep track of the supply in the IT storage and notify supervisor when it's time to order new equipment
• Manage storage based on general IT demands and internal project demand
• Tracking assets in the asset manager of our TopDesk ITSM
• Maintaining the IT inventory for ~1000 assets

Company phones management

• Track and manage company phones using Microsoft InTune
• Prepare new phones for users including setting up protective screens and cases, enrolling it into the management system, and preparing its system for new users
• Troubleshoot user issues with the phones
• Deploy new company-approved apps to phones using Microsoft InTune

Company accounts management

• Create or manage user accounts for Atlassian, including Jira and Confluence
• Create and manage VPN certificates for the users
• Manage different accounts and to name a few, Gitlab, unity, Solidworks and many more

Managing Windows devices

• Install and prepare Windows laptops and workstations
• Enroll them in Windows active directory
• Create and manage devices in the Windows active directory
• Install software depending on requirements
• Troubleshoot common Windows problems

Managing Linux devices

• Install and prepare Linux (Ubuntu22.04 / Ubuntu24.04) laptops and workstations
• Connect them to our management and automation system Puppet using frontend Foreman
• Manage devices in Foreman
• Define and deploy software to the machines using Foreman and Puppet
• Troubleshoot basic Linux issues

Providing IT support to the users

• Use the TopDesk ticketing system to provide support for our internal users
• Working on tickets and troubleshooting in the scope of the 1st and 2nd Level IT support
• Closely collaborate with the internal 3rd Level Support
• Provide support in multiple locations within Munich
• Occasionally provide support at our production site in Kaufbeuren

Essential Skills

• Practical experience in IT support
• Linux knowledge
• Windows knowledge
• Basic networking knowledge
• Cable management skills
• Organizational and time management skills
• Not being a stranger to occasional physical work, mainly involving cabling and setup of new workspaces and locations
• Being "agile" - willingness to learn and adapt
• Excellent problem-solving skills, hands-on mentality, and flexibility
• High degree of service and customer orientation
• Fluent English skills
• Valid driving license

Beneficial Skills

• Puppet / Ansible experience
• Experience with Foreman
• Experience with TopDesk ITSM

What we offer

• Room for growth alongside experts, and in a challenging environment.
• Dynamic high-tech startup combined with financial soundness and world-class investors.
• Great working environment in a multi-cultural, international team.
• Corporate benefits program that covers health, mobility, and learning with up to 100 Euros per month.
• As a startup, we of course also have a rooftop terrace, free drinks, fruit, and team events.