Junior Customer Service and Success Specialist - Italian (f/m/d)

StudentJob; Berlin; Hybrid; EUR 17,000 - 22,000; Part time

Benefits offered by this job

Internationales Team

28 Tage Urlaub

Hybrid-Arbeitsmodell

Instahelp-Sitzungen

Weiterentwicklungsmöglichkeiten

Urban Sports Club

BVG-Ticket

Firmenfahrrad

Job summary

eGroup Holding GmbH sucht eine/n Customer Service Specialist, der/die niederländische Kunden über alle Phasen begleitet. Sie betreuen Gespräche, onboarden neue Kunden und bauen langfristige Beziehungen auf. Die Rolle erfordert Italienisch als Muttersprache und gute Englisch- oder Deutschkenntnisse; ein Hochschulabschluss wird bevorzugt.

Die Stelle bietet hybrides Arbeiten mit Büro- und Home-Office-Tagen sowie betriebliche Benefits wie Urban Sports Club und BVG-Ticket.

Qualifications

• Mehrere Jahre Erfahrung im Kundenkontakt, ideal in Service, Success oder Onboarding.
• Nachweisliche Fähigkeit, Kunden zu begeistern und Erwartungen zu übertreffen.
• Erfahrung mit CRM-Software, Salesforce und MS Office.
• Hohe Detailgenauigkeit.
• Muttersprache Italienisch, gute Englisch- oder Deutschkenntnisse.
• Hochschulabschluss bevorzugt.

Responsibilities

• Kunden Gespräche über alle Support-Kanäle führen.
• Neue Kunden unter Anleitung onboarden.
• Grundstein für langfristige Kundenbeziehung legen.
• Organisches Wachstum fördern.
• Kundenanliegen bis zur Lösung betreuen.
• Kundenportal und App vertreten.
• Dokumentation von Kampagnen und Gesprächen im CRM.
• Kundendaten ggf. ändern.
• Verträge unter Anleitung anpassen.

Skills

Englischkenntnisse

CRM-Systeme

Salesforce

MS Office

Kundenservice

Education

Hochschulabschluss oder gleichwertige Qualifikation

Job description

At eGroup, our Customer Service Specialists bridge the gap between what our customers need and what we deliver - helping us not only meet but exceed expectations. In this role, you'll support our Dutch customers throughout their entire journey, from onboarding to the end of their time with eGroup.

Your Mission:

• Drive a seamless customer experience that creates positive sentiment for our brand

Your Profile:

• You have several years of experience in a customer-facing role, preferably in Customer Service, Customer Success, or Onboarding.
• You have a proven track record of delighting customers and exceeding their expectations.
• You are proficient in customer service software, CRM systems, Salesforce, and MS Office.
• You have excellent attention to detail.
• You have native-level Italian language skills and a good command of English and/or German.
• You hold a tertiary degree or equivalent qualification (preferred).

Your Responsabilities:

• Manage customer conversations across all our support channels (online and via phone)
• Onboard new customers under supervision and after their own onboarding
• Build the foundation for a long-term customer relationship
• Encourage organic growth
• Take responsibility for customer concerns and follow up issues to resolution for "complaints and feedback"
• Be the ambassador for our products and service such as customer portal and APP
• Ensure seamless documentation of campaigns and the conversation in our CRM system
• Provide customer advice and change of customer profiles when needed
• Monitor and modify contracts under the guidance of a Senior Customer Service Specialist or line manager

Your Benefits:

• Open, friendly, international team with flat hierarchies that looks forward to your input and working with you
• Secure job, attractive salary and 28 days of holiday (29 days for non-smokers)
• Hybrid work model: Enjoy the flexibility of one home-office day per week combined with in-person collaboration during four office days
• Mental wellbeing - Access to 2 free sessions of psychological support via Instahelp, with additional sessions available at extra cost
• Individual opportunities for professional development
• Financial support for a healthy and environmentally friendly lifestyle, including Urban Sports Club, a BVG company ticket, and a company bike

Stunden:

32 - 40

Art des Stellenangebotes:

Intern

Über den Arbeitgeber

eGroup Holding GmbH

Fähigkeiten

• Es ist kein Abschluss erforderlich
• Du beherrscht Englisch