Junior Customer Success Manager

Jobtailor; München; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Jobtailor in Munich is seeking a proactive Customer Success professional to onboard customers from A to Z, assist via email, calls, and live demos, and ensure a seamless integration on customers' sites. You will be the daily point of contact, build trust-based relationships, and collaborate with Commercial, Product, and Engineering teams to feed back insights and improve our customer journey.

Join a fast-growing team and shape processes to scale customer success while delivering strategic advice

Qualifikationen

• Experience in Customer Success, customer service, account management or similar area (internships or entry-level accepted).
• Proactive, solution-oriented thinking and the ability to find pragmatic solutions.
• Customer-first mindset with clear, persuasive communication and ability to give strategic advice.
• Structured, organized working style and reliability across multiple topics.
• German (C2) and business-fluent English; additional languages are a plus.

Aufgaben

• Smooth onboarding: support customers from A to Z via email, calls, or live demos and ensure seamless integration on customers' sites.
• Daily point of contact: assist customers with questions and help them use the product confidently.
• Build strong relationships: develop trust-based relationships and understand customer needs.
• Collaborative teamwork: work with Commercial, Product and Engineering teams and relay customer feedback.
• Shape processes: contribute ideas to evolve internal workflows and the overall customer journey.

Kenntnisse

Customer success experience

Solution-oriented thinking

Customer-first mindset

Structured working style

German (C2) & English (business)

Tools

G Suite

Airtable

Salesforce

HubSpot

Jobbeschreibung

Responsibilities

• Smooth Onboarding: You support customers in implementing our system from A to Z—via email, calls, or live demos—and ensure a seamless integration on our customers' parking sites.
• Daily Point of Contact: You assist customers with questions about our product and help them use our solution confidently and efficiently.
• Build Strong Relationships: Through regular communication you develop trust-based relationships with our customers and gain a deep understanding of their needs.
• Collaborative Teamwork: You work closely with the Commercial, Product and Engineering teams and pass on customer feedback so we can continuously improve our product.
• Shape Processes: You contribute your own ideas and help evolve internal workflows and the overall customer journey.

Requirements

• Experience: You have initial practical experience in Customer Success, customer service, account management or a similar area—e.g., through internships, working‑student roles or an entry‑level full‑time position.
• Smart & Solution‑Oriented Thinking: You understand new contexts quickly, think proactively and find pragmatic solutions.
• Customer‑First Mindset: You communicate clearly, persuasively and solution‑oriented, and you are comfortable providing strategic advice to customers.
• Structured Working Style: You keep an overview even when handling multiple topics, work in an organized manner and tackle tasks reliably and independently.
• Technical Skills: Experience with tools such as G Suite, Airtable and CRM platforms like Salesforce or HubSpot is an advantage.
• Languages: German at C2 level; business‑fluent English. Additional languages are a plus.

Core Competencies

Demonstrates strong customer success capabilities by effectively onboarding clients, building trust‑based relationships, and providing strategic advice. Proficient in managing multiple tasks with a structured working style while collaborating with cross‑functional teams to enhance customer experience.