German-speaking Customer Service Agent - Fintech - Relocate to Athens

Next Job Abroad; Frankfurt; Presencial; EUR 33 000 - 58 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Competitive salary

Private health insurance

Training program

Career growth

Company events

Greek lessons

Resumo da oferta

Next Job Abroad is helping a global fintech partner hire a German-speaking customer support advisor to assist users with digital banking and payments from Greece. You will be joining an international team and helping customers navigate modern financial tools across multiple channels.

This role offers full relocation to Athens, a competitive monthly salary, private health insurance, and clear development paths in a fast-growing sector.

Qualificações

• Fluency in German and strong English skills.
• Experience in customer support is helpful but not required.
• Interest in fintech, digital payments or online banking.

Responsabilidades

• Act as the first point of contact for customers via phone, email and chat
• Guide users through digital banking and payment solutions
• Offer advice, troubleshoot issues and provide best-practice tips
• Handle questions about new and existing services, always with professionalism
• Solve customer issues efficiently and maintain strong satisfaction levels
• Support the overall customer journey to increase engagement and loyalty
• Work towards personal and team targets in a structured environment

Conhecimentos

Fluent German

Strong English

Descrição da oferta de emprego

Ready for a fresh start somewhere sunnier? If you're passionate about fintech and great at helping people, this is your chance to combine career growth with Mediterranean living.

We're hiring on behalf of a global client in the financial technology sector - supporting innovative money transfer platforms, digital banking services and cloud-based payment solutions trusted by millions worldwide.

In this role, you'll join an international team in Greece and help customers navigate modern financial tools, all while building valuable experience in one of the fastest-growing industries.

Why Greece?

Move your career forward without pressing pause on your life.

Think warm evenings, sea breeze after work, affordable living, a buzzing international community in Athens, and a lifestyle that doesn't require a vacation to enjoy.

With full relocation support, getting started is smoother than you think.

What You'll Be Doing

• Act as the first point of contact for customers via phone, email and chat
• Guide users through digital banking and payment solutions
• Offer advice, troubleshoot issues and provide practical best-practice tips
• Handle questions about new and existing services, always with professionalism
• Solve customer issues efficiently and maintain strong satisfaction levels
• Support the overall customer journey to increase engagement and loyalty
• Work towards personal and team targets in a structured environment

Requirements

• Fluency in German and strong English skills
• Previous customer support experience is helpful, but not required
• Interest in fintech, digital payments or online banking
• Strong communication skills and a calm, solution-oriented approach
• Tech-comfortable and quick to learn new systems
• Ability to adapt in a fast-paced environment
• Team mindset and a sense of responsibility in your work

Benefits

What's in it for you

• Full relocation package: flight, hotel stay, and assistance finding your new home
• Competitive monthly salary + 2 extra salaries per year
• Private health insurance and additional discounts
• Training by certified instructors
• Clear development and career growth paths
• Company events, community initiatives and a supportive international culture
• Free online Greek lessons
• Modern offices with relaxing break areas
• A workplace certified as a Great Place to Work, committed to diversity and inclusion

Why this role is worth considering

You'll gain hands-on experience in the fintech space - a sector that continues to grow and stays relevant. Combine that with international exposure, personal development and the chance to live in one of Europe's most vibrant cities, and you have a genuinely strong career step.