IT Techniker

Infosys BPM; Demmin; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Benefits dieser Stelle

International training platforms

Transparent career progression

Collaborative team culture

International exposure

Zusammenfassung

Infosys BPM is hiring an Onsite Support Engineer to deliver hands-on End User Computing (EUC) support in Demmin, Germany. This permanent role requires customer-focused, onsite technical assistance for desktops, laptops, and Office 365 environments.

Key responsibilities include incident resolution within SLAs, OS imaging with SCCM, asset management, and user guidance. Strong Windows/MS technologies knowledge and German language proficiency are essential.

Qualifikationen

• Experience in a customer-facing EUC / Desktop / Onsite support role.
• Strong knowledge of Windows OS, SCCM, and MS Office 365.
• Experience with incident, problem, request, and asset management.
• Good understanding of Microsoft technologies.
• Excellent communication and interpersonal skills.
• Fluency in German.

Aufgaben

• Provide onsite EUC support for desktops, laptops, applications, and peripherals.
• Troubleshoot and resolve incidents, requests, and problems within SLAs.
• Support Windows 7 & 10, Microsoft Office 365, and application environments.
• Perform OS imaging, PC setup, software deployment, and asset management using SCCM.
• Monitor system performance and proactively address issues.
• Guide end users with technical advice and basic training.
• Maintain documentation and collaborate with internal teams, vendors, and third parties.

Kenntnisse

Windows OS knowledge

EUC/Desktop/Onsite support

Incident/Problem/Asset management

Microsoft technologies

Communication & interpersonal skills

Tools

SCCM

Office 365

Jobbeschreibung

We’re Hiring | Onsite Support Engineer (Technical Process Specialist)

Location: Demmin, Germany

Onsite Role | Permanent Contract

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow! One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.

We are looking for a customer-focused Onsite Support Engineer to deliver hands-on End User Computing (EUC) support in a dynamic, international environment.

About us:

Key Responsibilities:

• Provide onsite EUC support for desktops, laptops, applications, and peripherals
• Troubleshoot and resolve incidents, requests, and problems within SLAs
• Support Windows 7 & 10, Microsoft Office 365, and application environments
• Perform OS imaging, PC setup, software deployment, and asset management using SCCM
• Monitor system performance and proactively address issues
• Guide end users with technical advice and basic training
• Maintain documentation and collaborate with internal teams, vendors, and third parties.

Required Skills & Experience:

• Experience in a customer-facing EUC / Desktop / Onsite support role
• Strong knowledge of Windows OS, SCCM, and MS Office 365
• Experience with incident, problem, request, and asset management
• Good understanding of Microsoft technologies
• Excellent communication and interpersonal skills
• Fluency in German

What We Offer:

• Access to international training platforms
• Transparent career progression
• Collaborative and supportive team culture
• International exposure