Senior IT Support Technician

HCLTech; München; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

HCLTech in Munich is seeking an experienced Local Support Technician to provide onsite desktop support and end-user services in a highly visible IT environment. You will handle incidents, service requests, and end-user experiences across workplace technologies in German and English.

The role requires strong communication skills, 6–7 years of relevant experience, and hands-on expertise with Windows-based enterprise environments, Microsoft 365, and ServiceNow.

Qualifikationen

• 6-7 years of desktop support or end-user services experience.
• Strong hands-on experience with Windows-based enterprise environments.
• Experience using ServiceNow or similar ITSM tools.
• Fluent German (C1) and English communication skills.
• Bachelor's degree or equivalent professional experience.

Aufgaben

• Provide onsite technical support for end users and workplace technologies.
• Diagnose, troubleshoot, and resolve hardware and software incidents.
• Manage service requests and support tickets through ServiceNow.
• Configure, deploy, and support laptops, desktops, and peripherals.
• Support Windows 11 and Microsoft 365 environments.
• Assist users with meeting room technologies and collaboration tools.
• Track, update, and close support tickets in accordance with SLAs.
• Create and maintain technical documentation and operational procedures.

Kenntnisse

Windows support

ServiceNow

Customer service

German (C1)

English

Laptop deployment

Troubleshooting

IT asset management

Ausbildung

Bachelor's degree or equivalent

Tools

Microsoft 365

Windows 11

Jobbeschreibung

We are looking for an experienced Local Support Technician / Desktop Support Engineer to join a global healthcare technology organization in Munich, Germany. This is a full-time, long-term opportunity supporting local end users in a highly visible onsite IT support environment.

You will be responsible for providing hands-on desktop support, managing incidents and service requests, and ensuring a seamless end-user experience across workplace technologies. The role requires close interaction with users and strong communication skills in both German and English.

This position is 100% onsite in Munich and requires a customer-focused professional with solid experience in desktop support, end-user services, and IT ticket management.

Key Responsibilities

• Provide onsite technical support for end users and workplace technologies
• Welcome and assist users through an IT Lounge environment
• Diagnose, troubleshoot, and resolve hardware and software incidents
• Manage service requests and support tickets through ServiceNow
• Configure, deploy, and support laptops, desktops, smartphones, and peripherals
• Support Windows 11 and Microsoft 365 environments
• Assist users with meeting room technologies and collaboration tools
• Provide hands-and-eyes support for printers, Wi-Fi, and network-related issues
• Track, update, and close support tickets in accordance with SLAs
• Manage IT asset inventory and device lifecycle activities
• Create and maintain technical documentation and operational procedures
• Support onboarding activities and knowledge transfer for new technicians

Required Skills & Experience

• 6-7 years of experience in Desktop Support, End User Support, or Deskside Services
• Strong hands-on experience supporting Windows-based enterprise environments
• Experience with Windows 11 and Microsoft 365 / Office 365
• Experience using ServiceNow or similar ITSM/ticketing tools
• Laptop and desktop deployment, configuration, and troubleshooting experience
• Strong troubleshooting and customer-facing support skills
• Experience supporting hardware, peripherals, and workplace technologies
• Fluent German (C1) and English communication skills
• Bachelor's degree or equivalent professional experience
• Ability to prioritize workload and manage multiple support requests effectively

Preferred Qualifications

• Knowledge of Teams Meeting Room technologies
• Printer support and basic network troubleshooting experience
• Experience working in an enterprise or multinational environment
• Familiarity with onboarding and mentoring junior technicians

Why Join Us?

• Be a key driver of SAP business growth within a global technology leader
• Shape strategic SAP Transformation and Managed Services initiatives
• Work with some of the world's leading enterprises and SAP stakeholders
• Join a diverse, inclusive, and innovation-driven organization

We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability