IT Techniker

Infosys BPM Germany; Bonefeld; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Infosys BPM Germany is seeking a well-organized candidate for an end-user support role supporting a client in a travel-heavy schedule between Runkel and Bonefeld. The position requires delivering user-oriented assistance, software installation, and hardware maintenance in EUC environments.

The role demands German and English fluency at C1 level, a valid Class B license, and prior customer-facing support experience.

Qualifikationen

• Valid Class B driver's license (mandatory).
• Willingness to travel to client locations in Runkel & Bonefeld (Mon/Tue Runkel, Wed/Fri Bonefeld).
• Professional fluency in German and English (C1).
• Experience in a customer-facing end-user support role (Helpdesk/Desktop).

Aufgaben

• Maintain applications, operating systems, and PC hardware components.
• Resolve incidents in line with defined SLAs.
• Perform software staging, including installation and configuration.
• Handle logistics, inventory, and deliver equipment and services.

Kenntnisse

Customer-facing support

Bilingual (German/English)

End-User Support

Tools

Windows OS

EUC environments

MFA setup tools

Jobbeschreibung

About us:

Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!

One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.

General Requirements:

• Valid Class B Driver’s License – Mandatory
• Willingness to Travel to client locations in Runkel & Bonefeld (e.g., Monday/Tuesday in Runkel, Wednesday/Thursday/Friday in Bonefeld)
• Language Proficiency – Professional fluency in both German and English (C1 level).
• Experience – Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).

Technical Knowledge:

• Familiarity with EUC (End-User Computing) environments.
• Providing enrollment support to users after the setup of a new device (e.g., as part of the "New Joiner Process")
• Supporting users during the MFA setup process (Authenticator, YubiKey, etc.)
• Experience with software and operating system installations and support.
• Solid understanding of Microsoft products and competing solutions.
• Problem-Solving Skills – Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.

Key Responsibilities:

• Maintain applications, operating systems, and PC hardware components.
• Resolve incidents in accordance with defined Service Level Agreements.
• Perform software staging, including preparation, installation, and configuration.
• Handle logistics, manage inventory, and deliver equipment and services.