IT Support Technician

ATG Europe; Darmstadt; Vor Ort; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

ATG Europe in Darmstadt seeks an IT Support Technician to join the IT Department. This on-site role provides first and second line support for Windows and Mac devices, and coordinates the delivery, deployment, and maintenance of workstations and mobile devices.

You will maintain knowledge bases, assist users with corporate services, manage inventory, and communicate status clearly. Requirements include IT vocational training (Bachelor’s preferred), at least 5 years’ experience, and English

Qualifikationen

• Vocational IT training or equivalent experience.
• Bachelor's degree in IT considered a strong asset.
• At least 5 years of relevant work experience.
• Experience supporting Windows and macOS devices.
• Experience with networks, printers, and mobile devices.
• Exposure to SAP, Adobe, MS Office and encryption tools.
• Experience with O365 is a strong asset.
• International work experience is an asset.
• Fluent in English; proactive and customer-focused.

Aufgaben

• Provide first and second line support for Windows and Apple devices.
• Evaluate, log, and follow up on user requests; deploy new workstations.
• Maintain, update, and integrate Knowledge Base DB and procedures.
• Assist users with corporate services and applications.
• Perform inventory/asset management and reporting.
• Communicate on call status, installations, relocations, and recovery.

Kenntnisse

Customer focus

Communication skills

Active listening

Teamwork

Problem solving

Ausbildung

Vocational IT training

Bachelor's degree in IT

Tools

SAP

Adobe

MS Office

Encryption tools

O365

Jobbeschreibung

We are looking for an IT Support Technician on behalf of and in support to our client for their location in Darmstadt, Germany to join their IT Department . Please be aware that this position requires full on-site support.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).

The successful candidate will be tasked with, but not limited to:

• Provide first and second line support (for users working on location and/or remotely) for Windows and Apple devices;
• Evaluate, categorize, and log users' requests, and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) as well as maintenance and replacement of existing workstations and other systems such as mobile devices and printers;
• Maintain, update, and integrate Knowledge Base DB, procedures and working instructions;
• Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications;
• Perform inventory/asset management and reporting;
• Communicate with end-users users on call status, installations, relocations, and recovery of equipment.

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.

Requirements

• Vocational training in Information Technology or similar subject;
• A Bachelor’s Degree in Information Technology or a similar subject is a strong asset;
• At least 5 years of relevant work experience;
• Experience in providing support to Windows OS and Mac OS based client devices;
• Experience with reporting on, configuring and troubleshooting of networks, local printing facilities, mobile phones and smartphones;
• Experience with first line networking (LAN, WiFi);
• Exposure to approved client applications (i.e., SAP, Adobe, MS Office, Encryption tools, etc.);
• Experience in O365 is a strong asset;
• Work experience in an international environment is an asset;
• Proactive and customer-focused mind-set with a courteous and respectful approach is a must;
• Excellent communicator with friendly attitude and active listening skills;
• Flexible, enthusiastic, and empathetic person with willingness to collaborate with others on different tasks and also occasionally work outside of regular working hours to respond to operational needs;
• Able to work both autonomously and in a team;
• Logical thinking, desire to learn and continuously develop;
• Must be eligible to work in the EU;
• Fluency in English (both written and spoken).