IT Support Technician - Mannheim Germany

Fortis Hayes; Mannheim; Vor Ort; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

Fortis Hayes is seeking an on-site IT support specialist in Mannheim to handle hardware, networking, and user support. The role requires hands-on experience with printers, PCs, and mobile devices, plus familiarity with AD/Exchange and Microsoft OS.

The position offers long-term, ongoing employment with attendance on alternating days. The ideal candidate demonstrates strong customer service and problem-solving skills, and can adhere to documented processes in a fast-paced environment.

Qualifikationen

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Aufgaben

• Present to customer staff when required and participate in on-site service activities.
• Monitor daily service activity effectively and maintain high levels of service delivery.

Kenntnisse

Customer service

Problem solving

Ausbildung

A+ Certification

MCITP

CompTIA A+

MOS

Tools

Printer hardware

Networking

VPN configurations

Ticketing software

Microsoft Office & Office 365

PC/Laptop hardware

Mobile devices

Active Directory

Exchange

Apple OS

Jobbeschreibung

Location: Mannheim, Germany.

Start date:October 1st, 2025.

Work pattern: 2 days per week, on alternate days, excluding Fridays. Attendance days to be confirmed per site,onsite.

Contract: Long-term on an on-going basis

Skills and Qualifications Required:

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement:

• Fluency in German/Deutsche (B2) andEnglish (written and verbal).

Equipment Provided:

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.