IT Support Specialist _Munich

BCIC Swiss; München; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH in Munich is seeking an IT Support Specialist for scheduled on-site visits. The role involves providing technical support and troubleshooting for Windows and macOS systems, ensuring timely issue resolution and customer communication.

The ideal candidate will have several years of experience in IT and must be fluent in both German and English, with a valid work permit in Germany.

Qualifikationen

• Must hold a valid work permit in Germany.
• Local language fluency in German & English.
• Several years of experience in the IT field.

Aufgaben

• Provide first- or second-level contact and problem resolution for customer issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber.
• Should have basic knowledge of the Mac operating system.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and other peripheral equipment.
• Use diagnostic tools to troubleshoot network connectivity problems.

Kenntnisse

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Jobbeschreibung

Type Weekly 3 days Scheduled visit , On-site

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Scheduled visit, on-site) "IT Support Specialist" in Germany.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in German
• Local language (German) & English fluency
• Several years of experience in the IT field