Senior IT Support Technician – End-User & Asset Lead

Maersk; Deutschland; Remote; USD 60,000 - 80,000; Full time

Job summary

Damco Spain SL seeks a Senior IT Support Technician responsible for providing onsite support for end-user devices and maintaining IT equipment. Your role will involve managing incidents, providing technical support, and ensuring effective communication across sites in Europe.

Proficiency in IT infrastructure, customer service, and both English and German skills are crucial. Join a diverse company that values inclusion and support throughout the hiring process.

Qualifications

• Proficient with end-user devices and peripherals.
• Experience with video conferencing and collaboration tools.
• Familiarity with IT infrastructure and troubleshooting.
• Strong communication and collaboration skills.

Responsibilities

• Set up and maintain end-user hardware.
• Provide 2nd and 3rd level IT support via ServiceNow.
• Manage incidents and support local IT projects.
• Serve as primary IT support at your location.

Skills

End-user device proficiency

Mobile device setup

Wi-Fi/WLAN experience

Knowledge of ITSM tools

Strong customer service mindset

Good English and German skills

Education

ITIL V3 Foundation certification

Tools

ServiceNow

Job description

Senior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.

Key Responsibilities:

• Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals.
• Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
• Coordinate with vendors for hardware issues and take ownership of complex incidents.
• Manage incidents and problems, and support local IT projects and rollouts.
• Maintain accurate asset records in the central CMDB.
• Serve as primary IT support at your location, including occasional support for other sites across Europe.
• Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
• Represent and promote IT services within the organization.

Who we look for

• Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
• Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
• Basic understanding of warehouse operations and handheld device configuration
• Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
• Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
• Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
• Excellent communication, time management, and collaboration skills across all levels
• Presentation and training abilities for small groups
• Good English and German skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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