Senior IT Support Technician – End-User & Asset Lead

Damco Spain SL; Germany (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Damco Spain SL seeks a Senior IT Support Technician responsible for providing onsite support for end-user devices and maintaining IT equipment. Your role will involve managing incidents, providing technical support, and ensuring effective communication across sites in Europe.

Proficiency in IT infrastructure, customer service, and both English and German skills are crucial. Join a diverse company that values inclusion and support throughout the hiring process.

Qualifications

• Proficient with end-user devices and peripherals.
• Experience with video conferencing and collaboration tools.
• Familiarity with IT infrastructure and troubleshooting.
• Strong communication and collaboration skills.

Responsibilities

• Set up and maintain end-user hardware.
• Provide 2nd and 3rd level IT support via ServiceNow.
• Manage incidents and support local IT projects.
• Serve as primary IT support at your location.

Skills

End-user device proficiency

Mobile device setup

Wi-Fi/WLAN experience

Knowledge of ITSM tools

Strong customer service mindset

Good English and German skills

Education

ITIL V3 Foundation certification

Tools

ServiceNow

Job description

Damco Spain SL seeks a Senior IT Support Technician responsible for providing onsite support for end-user devices and maintaining IT equipment. Your role will involve managing incidents, providing technical support, and ensuring effective communication across sites in Europe.

Proficiency in IT infrastructure, customer service, and both English and German skills are crucial. Join a diverse company that values inclusion and support throughout the hiring process.