Warehouse IT & OT Supporter

Maersk Line Limited; Deutschland; À distance; EUR 42 000 - 56 000; Plein temps

Résumé du poste

Maersk Line Limited is seeking a Senior IT Support Technician to provide on-site support for end-user devices, asset management, and hardware maintenance across sites in Europe. You will handle incident resolution through ServiceNow and support IT projects with a strong customer-service mindset.

The role requires English and German language skills, familiarity with WLAN, printers, and video conferencing, and hands-on experience with IT infrastructure and AD.

Qualifications

• Experience with end-user devices, mobile devices, printers, scanners, and label printers.
• Familiar with Wi-Fi, video conferencing (Teams Rooms), and collaboration tools.
• Basic understanding of warehouses and handheld device configuration.
• Knowledge of ITSM tools (ServiceNow) and change/risk management awareness.

Responsabilités

• Set up and maintain end-user hardware and devices per SOPs.
• Provide 2nd/3rd level IT support via ServiceNow with SLA adherence.
• Coordinate with vendors for hardware issues and own complex incidents.
• Manage incidents and support IT projects and rollouts.
• Maintain asset records in the CMDB.
• Serve as primary IT support at location and across Europe as needed.
• Participate in IT projects and provide remote/on-site support, including on-call.

Connaissances

End-user devices

WiFi / WLAN setup

Video conferencing

IT service desk

Customer service mindset

English and German

Formation

ITIL V3 Foundation

Outils

ServiceNow

Active Directory

Description du poste

Senior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.

Key Responsibilities:

• Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals.
• Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
• Coordinate with vendors for hardware issues and take ownership of complex incidents.
• Manage incidents and problems, and support local IT projects and rollouts.
• Maintain accurate asset records in the central CMDB.
• Serve as primary IT support at your location, including occasional support for other sites across Europe.
• Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
• Represent and promote IT services within the organization.

Who we look for

• Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
• Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
• Basic understanding of warehouse operations and handheld device configuration
• Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
• Knowledge of ITSM tools (e.g. ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
• Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
• Excellent communication, time management, and collaboration skills across all levels
• Presentation and training abilities for small groups
• Good English and German skills

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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