IT Support [m|w|d]

Keuk Now GmbH; Deutschland; On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Tax-free additional meal expenses

Company pension scheme

Company mobile phone & laptop

Internal training & further education

Participation in company events

high-quality uniforms

Job summary

Keuk Now GmbH, based at the head office in Germany, is seeking an IT support employee for a full-time, 40-hour week with on-call duties. You will create and process tickets, provide remote support, and collaborate with the 3rd level solutions teams to keep systems running securely.

Ideal candidates have completed IT training or equivalent, are customer-focused, speak very good German and good English, and hold a Class B driving licence. We offer training and a comprehensive benefits package.

Qualifications

• Education: Completed training as an IT specialist, IT system electronics technician or comparable professional qualification or comparable experience.
• Networking: Friendly & customer-orientated appearance, willing to take on responsibility
• Market knowledge: Ideally experience in the field of modern media technology or network and information technology
• Working style: Independent, conscientious, solution- and service-orientated
• Language skills: Very good German and good English skills
• Additional requirements: Driving licence class B

Responsibilities

• Service: Creating & processing tickets and service orders (troubleshooting, customer service)
• Support: Remote support with tools such as TeamViewer or similar.
• Teamwork: Close cooperation with the downstream solution groups (3rd level)
• Configuration: Installation and updating of software in the server for secure remote control of the system

Skills

Customer orientation

Independent worker

Responsibility

German language

English language

Team player

Education

Completed IT training or equivalent

Job description

• Modern hospitality TV systems
• Digital signage solutions
• Conference and event technology
• With over 50 employees, we support customers in Germany and many parts of Europe. Numerous well-known companies rely on our first-class service.

Your tasks - In your role as an IT support employee, you can expect an exciting and varied range of tasks:

• Service: Creating & processing tickets and service orders (troubleshooting, customer service)
• Support: Remote support with tools such as TeamViewer or similar.
• Teamwork: Close cooperation with the downstream solution groups (3rd level)
• Configuration: Installation and updating of software in the server for secure remote control of the system

Your profile - We are looking for a motivated person with the following qualifications:

• Education: Completed training as an IT specialist, IT system electronics technician or comparable professional qualification or comparable experience
• Networking: Friendly & customer-orientated appearance, willing to take on responsibility
• Market knowledge: Ideally experience in the field of modern media technology or network and information technology
• Working style: Independent, conscientious, solution- and service-orientated
• Language skills: Very good German and good English skills
• Additional requirements: Driving licence class B

Our offer - We offer you an attractive remuneration package and a wide range of benefits:

• Tax-free additional meal expenses
• Company pension scheme
• Company mobile phone & laptop
• Internal training & further education
• Participation in company events
• high-quality uniforms

At a glance:

• Job type: Full-time, permanent
• Working hours: 40 hours/week (8-hour shift, Monday to Friday), on-call duty
• Place of work: Head office
• Start: Immediately / ongoing

All personal formulations in this job advertisement are to be considered gender-neutral.