IT Support Technician - Cologne (Koln)

RxREVU, Inc.; Köln; Vor Ort; EUR 36.000 - 52.000; Teilzeit

Benefits dieser Stelle

Equipment provided (PC + phone)

Zusammenfassung

RxREVU, Inc. in Cologne, Germany is seeking a technically skilled IT support specialist for on-site work three days a week. You will handle hardware, software, and network issues, and provide excellent customer service to staff.

The role requires 24+ months of experience, familiarity with Active Directory/Exchange, and certifications such as A+ and MCITP. This is a long-term, ongoing contract with equipment provided.

Qualifikationen

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• IT certifications: A+, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
• Strong customer service, problem resolution, and adherence to documented processes.

Aufgaben

• Present identified candidates to customer staff.
• Monitor daily service activity effectively.
• Maintain high levels of service delivery.

Kenntnisse

Customer service

Problem resolution

Adhere to processes

Experience 24+ months

Ausbildung

A+ Certification

OEM certifications (Dell, HP, Lenovo, Lexmark, IBM)

CompTIA A+

MCITP

MOS

Tools

Printer hardware

Networking

VPN configurations

Ticketing software

Microsoft Office & Office 365

PC/Laptop hardware

Mobile devices

Active Directory

Exchange

Apple OS

Server hardware

Jobbeschreibung

Location: Cologne, Germany.

Start date: October 1st, 2025.

Work pattern: 3 days a week.

Contract: Long-term on an on-going basis

Skills and Qualifications Required:

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software, Microsoft Office & Office 365, PC/Laptop hardware and peripherals, including printers, and mobile devices.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Relevant IT certifications: A+ Certification, OEM certifications (Dell, HP, Lenovo, Lexmark, IBM), CompTIA A+, MCITP, MOS.
• Strong customer service skills, problem resolution, and ability to adhere to documented processes.

Language Requirement:

• Fluency in German/Deutsche and English (written and verbal).

Equipment Provided:

• Systems and equipment, including a PC and phone.

Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.