IT Support Technician - Berlin

Treatwell; Berlin; Hybrid; EUR 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Monthly €40 beauty treatment voucher

30€ monthly Urban Sports Club subsidy

28 days of vacation

Top equipment provided

Flat hierarchies and team spirit

Urban Sports Club subsidy

HDI pension

Team events

Mental health support

Zusammenfassung

A leading beauty platform in Berlin is looking for an IT Support Technician to ensure smooth IT operations. This role involves troubleshooting hardware and software issues, assisting with device setup, and managing applications like Google Workspace and Slack. The position requires excellent communication skills in both German and English, with a strong focus on customer experience. Enjoy benefits such as a monthly subsidy for fitness, flexible working hours, and 28 vacation days.

Qualifikationen

• Positive end-user experience and outcomes.
• Approachable with excellent communication skills.
• Ability to work with diverse cultural backgrounds.
• Administration of Google Workspace, Slack and Jira.
• Strong German and English language skills.

Aufgaben

• Support day-to-day IT operations and hardware/software issues.
• Assist in setup and maintenance of end-user devices.
• Collaborate with team members for efficient IT system functioning.
• Support onboarding and offboarding processes.
• Assist with software licensing management.
• Administer Google Workspace, Slack and Jira.
• Manage local AV equipment for meetings and events.

Kenntnisse

General IT support

Troubleshooting hardware and software

Communication skills

Analytical skills

Experience with Google Workspace

Experience with Slack

Experience with Jira

Professional German

Professional English

Tools

Google Workspace

Slack

Jira

Jobbeschreibung

This range is provided by Treatwell. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

The IT Support Technician is based in our Berlin office but operates as part of a broader European IT Services team. You will be responsible for supporting day-to-day IT operations, ensuring the smooth functioning of end-user hardware, software, and related processes. Our workplace relies on a variety of technologies, including both Windows and macOS environments. As a hybrid role, you will be required to be in the office for a minimum of 4 days per week, with the flexibility to work remotely for the remaining day. This is an exciting opportunity for someone seeking a new challenge, joining a dynamic and hardworking team.

Requirements

• Provide general IT support and troubleshooting for hardware and software issues.
• Assist in the setup, configuration, and maintenance of end-user devices.
• Collaborate with team members to ensure the efficient functioning of IT systems.
• Support employees during onboarding and offboarding processes.
• Assist with the management of software licensing.
• Administration of applications and services, including Google Workspace, Slack and Jira
• Collaborate with colleagues and vendors to address IT-related challenges.
• Manage local AV Equipment for company meetings and events.
• Professional working German and English language skills.

About You

• Capable of providing a positive end-user experience and outcomes.
• Approachable with excellent communication and people skills at all levels, with the ability to build key internal relationships and vendor relationships.
• Confidence in supporting various technology environments, including Google Workspace, Slack, and Jira.
• Ability to work with or have experience working with people across territories from various cultural backgrounds.
• Excellent analytical and problem-solving skills.

Benefits

• Self-Care - Monthly €40 Treatwell voucher for your own beauty treatments
• Fitness - 30€ monthly subsidy for Urban Sports Club - stay fit and balanced!
• 28 days of vacation - so you can recharge your batteries
• Remote work & flexible working hours - for your work-life balance
• Top equipment: Apple MacBook Air, iPhone, headset and an iPad
• 20% employer contribution to the company pension plan (HDI)
• Flat hierarchies & short decision-making processes - with us every vote counts
• Mental health: Support through our partnership with Plumm
• Team spirit: Regular team events, after-work drinks and an open, dynamic corporate culture

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet