IT Support Specialist _ Stuttgart

BCIC Swiss; Stuttgart; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

BCIC Swiss in Stuttgart is looking for an IT Support Specialist to provide first- or second-level IT support. Responsibilities include resolving customer issues, working with vendors for complex AV problems, and maintaining ticket updates for incidents.

The ideal candidate must hold a valid work permit in Germany, have several years of experience in the IT field, and be fluent in both German (C1) and English. Knowledge of Windows, macOS, and basic networking is essential for this role.

Qualifikationen

• Must hold a valid work permit in Germany.
• Several years of experience in the IT field.
• Local language proficiency (German - C1) and English fluency mandatory.

Aufgaben

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office, and Cisco Jabber.
• Basic knowledge of the Mac operating system required.
• Support Apple PC users.
• Perform repairs on desktops, laptops, and printers.
• Use diagnostic tools to troubleshoot network connectivity issues.

Kenntnisse

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Jobbeschreibung

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch | On-site) "IT Support Specialist" in Germany

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Germany
• Several years of experience in the IT field
• Local language (German- C1) & English fluency mandatory