IT Support Specialist

BCIC Swiss; Stade; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH is seeking an IT Support Specialist to join their team in Stade, Niedersachsen, Germany. The role requires someone who can provide first- or second-level contact and problem resolution for customer issues, working closely with third-party vendors to address complex audiovisual problems. Successful candidates will need to maintain ticket updates and offer technical support for both Windows and macOS environments.

The ideal candidate will possess several years of experience in IT and must hold a valid work permit in Germany.

Qualifikationen

• Must hold a valid work permit in Germany.
• Several years of experience in the IT field.

Aufgaben

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS and Microsoft Office.
• Basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and peripheral equipment.
• Use diagnostic tools to troubleshoot network connectivity and workstation issues.

Kenntnisse

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Jobbeschreibung

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch | On-site) "IT Support Specialist" in Germany

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Germany
• Several years of experience in the IT field