IT Support Specialist_Stuttgart

BCIC Swiss; Stuttgart; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH in Stuttgart is looking for an IT Support Specialist to provide first- or second-level technical support. The role involves troubleshooting issues for Windows and macOS systems, as well as managing ticket updates and collaborating with vendors for complex problems.

The ideal candidate must hold a valid work permit in Germany and be fluent in both the local language (C1 level) and English. This position offers opportunities for professional growth in a dynamic environment.

Qualifikationen

• Must hold a valid work permit in Germany.
• Local language C1 & English fluency mandatory.

Aufgaben

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber.
• Basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform repairs on desktops, laptops, printers, and other equipment.
• Use diagnostic tools to troubleshoot network connectivity and workstation problems.

Kenntnisse

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Jobbeschreibung

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch| on-site) 'IT Support Specialist' in German.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Germany
• Local language C1 & English fluency mandatory