IT Support Specialist

BCIC Swiss; Stuttgart; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH in Stuttgart is looking for an IT Support Specialist to provide first- or second-level support. Responsibilities include troubleshooting customer issues, coordinating with vendors, and maintaining ticket updates.

The ideal candidate must hold a valid work permit in Germany and be fluent in German (C1) and English. This opportunity involves support for a variety of operating systems and hardware components.

Qualifikationen

• Must hold a valid work permit in Germany.
• Local language C1 & English fluency mandatory.

Aufgaben

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber.
• Support Apple PC users with basic knowledge of the Mac operating system.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and other peripheral equipment.
• Use diagnostic tools to troubleshoot problems with network connectivity and workstation hardware/software.

Kenntnisse

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Jobbeschreibung

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch| on-site) “IT Support Specialist” in German.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Germany
• Local language C1 & English fluency mandatory