IT Support Specialist_Munich

BCIC Swiss; München; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH is seeking an IT Support Specialist to provide first- and second-level support in Munich, Germany. The role includes troubleshooting customer issues, maintaining ticket updates, and working with third-party vendors. Candidates must have several years of IT experience, local language fluency in German, and English. The schedule involves on-site support three days a week. The position offers opportunities to work with various technologies, including Windows OS and Microsoft Office.

Qualifikationen

• Must hold a valid work permit in Germany.
• Several years of experience in the IT field.
• Local language (German) & English fluency mandatory.

Aufgaben

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Support and troubleshoot Windows OS and Cisco Jabber.
• Basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform repairs on desktops, laptops, and printers.
• Use diagnostic tools to troubleshoot network connectivity issues.

Kenntnisse

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Tools

Microsoft Office

Cisco Jabber

Jobbeschreibung

Skills Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Schedule visit, on-site) (3 days a week, Monday, Tuesday and Thursdays) "IT Support Specialist" in Germany.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Requirements :
• 1.Must hold a valid work permit in Germany
• 2.Several years of experience in the IT field
• 3.Local language (German) & English fluency mandatory .