IT Support Specialist (m/f/d) - Swisslog Global

Swisslog; Dortmund; On-site; EUR 42,000 - 64,000; Full time

Job summary

Swisslog, a world-leading Robotics company, seeks an IT Support Specialist to be the primary local IT contact in Dortmund. You will ensure availability of workplace technology, provide onsite and remote support, and collaborate with regional/global IT teams on initiatives.

You will support end-users, manage tickets, and assist with hardware/software procurement, asset lifecycle, and documentation. The role includes participating in IT projects and maintaining user guidance.

Qualifications

• Experience providing end-user support across locations and support environments.
• Familiarity with IT service management processes and incident handling using Fresh Service or similar tools.
• Experience coordinating IT equipment procurement and asset management.
• Ability to perform PC imaging using Baramundi or similar imaging tools.
• Experience creating and maintaining clear process documentation.

Responsibilities

• Provide onsite and remote end-user support for Dortmund location.
• Manage IT tickets through the corporate ITSM platform in line with SLAs.
• Install, configure, maintain and troubleshoot end-user hardware and peripherals.
• Coordinate hardware and software procurement activities according to corporate standards.
• Manage IT asset lifecycle activities including inventory, deployment, replacement and disposal.
• Support Windows 11, Microsoft 365, VPN, SAP client-side activities and local applications.
• Coordinate external IT service providers and partners.
• Support local network infrastructure, wireless devices and network printers.
• Participate in regional and global IT projects and rollouts.
• Create and maintain technical documentation and knowledge articles in Fresh Service.

Skills

End-user support

ITSM

Remote support

Ticketing

Procurement coordination

Documentation

Tools

Fresh Service

Baramundi

Microsoft 365

Windows 11

VPN

SAP client-side

Job description

IT Support Specialist (m/f/d)

Where do people love what they do, and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

Responsibilities Make an impact

As the primary local IT contact in Dortmund, you will help ensure the availability, reliability and performance of workplace technology for end users across the EMEA environment. You will provide both onsite and remote support while collaborating closely with regional and global IT teams, service providers and business stakeholders. In this role, you will contribute to a stable and efficient IT landscape, support infrastructure and end-user devices, and participate in regional and global IT initiatives.

• Provide onsite and remote end-user support for the Dortmund location.
• Manage and resolve IT tickets through the corporate IT Service Management platform in line with agreed SLAs.
• Install, configure, maintain and troubleshoot end-user hardware and peripherals.
• Coordinate hardware and software procurement activities according to corporate standards.
• Manage IT asset lifecycle activities including inventory, deployment, replacement and disposal.
• Support Windows 11, Microsoft 365, VPN, SAP client-side activities and local applications.
• Coordinate external IT service providers and partners.
• Support local network infrastructure, wireless devices and network printers.
• Participate in regional and global IT projects and rollouts.
• Create and maintain technical documentation and knowledge articles in Fresh Service.

Application Requirements What you need to succeed

You are a service-oriented IT professional who enjoys supporting users and working collaboratively across teams.

• Experience supporting remote business locations and end users.
• Knowledge of Fresh Service incident and asset management processes.
• Experience coordinating IT ordering and support activities.
• Ability to perform PC imaging using Baramundi.
• Experience creating and maintaining process documentation.

Preferred

• Experience supporting local network infrastructure and printers.
• Exposure to Microsoft 365, Windows 11, VPN and SAP client-side support.
• Experience working with external service providers and international IT teams.