IT Support Specialist (m/f/d)

Swisslog; Dortmund; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Swisslog is seeking a local IT contact in Dortmund to ensure availability, reliability and performance of workplace technology for end users across the EMEA environment. You will provide onsite and remote support while collaborating with regional and global IT teams to maintain a stable IT landscape.

You will support Windows 11, Microsoft 365, VPN, and SAP client-side activities, oversee IT asset lifecycle, and participate in IT initiatives. Strong documentation skills are essential.

Qualifications

• Experience supporting remote business locations and end users.
• Knowledge of Fresh Service incident and asset management processes.
• Experience coordinating IT ordering and support activities.
• Ability to perform PC imaging using Baramundi.
• Experience creating and maintaining process documentation.

Responsibilities

• Provide onsite and remote end-user support for the Dortmund location.
• Manage IT tickets through the corporate IT Service Management platform in line with agreed SLAs.
• Install, configure, maintain and troubleshoot end-user hardware and peripherals.
• Coordinate hardware and software procurement activities according to corporate standards.
• Manage IT asset lifecycle activities including inventory, deployment, replacement and disposal.
• Support Windows 11, Microsoft 365, VPN, SAP client-side activities and local applications.
• Coordinate external IT service providers and partners.
• Support local network infrastructure, wireless devices and network printers.
• Participate in regional and global IT projects and rollouts.
• Create and maintain technical documentation and knowledge articles in Fresh Service.

Skills

End-user support

Remote/on-site support

Incident management

Fresh Service

Ticketing systems

Windows 11

Microsoft 365

VPN

SAP client-side support

Documentation

Tools

Baramundi

Fresh Service

Microsoft 365

Windows 11

SAP client-side tools

Job description

Where do people love what they do, and being great at what they do? At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

Responsibilities

Make an impact As the primary local IT contact in Dortmund, you will help ensure the availability, reliability and performance of workplace technology for end users across the EMEA environment. You will provide both onsite and remote support while collaborating closely with regional and global IT teams, service providers and business stakeholders. In this role, you will contribute to a stable and efficient IT landscape, support infrastructure and end-user devices, and participate in regional and global IT initiatives.

• Provide onsite and remote end-user support for the Dortmund location.
• Manage and resolve IT tickets through the corporate IT Service Management platform in line with agreed SLAs.
• Install, configure, maintain and troubleshoot end-user hardware and peripherals.
• Coordinate hardware and software procurement activities according to corporate standards.
• Manage IT asset lifecycle activities including inventory, deployment, replacement and disposal.
• Support Windows 11, Microsoft 365, VPN, SAP client-side activities and local applications.
• Coordinate external IT service providers and partners.
• Support local network infrastructure, wireless devices and network printers.
• Participate in regional and global IT projects and rollouts.
• Create and maintain technical documentation and knowledge articles in Fresh Service.

Application Requirements

What you need to succeed You are a service-oriented IT professional who enjoys supporting users and working collaboratively across teams.

• Experience supporting remote business locations and end users.
• Knowledge of Fresh Service incident and asset management processes.
• Experience coordinating IT ordering and support activities.
• Ability to perform PC imaging using Baramundi.
• Experience creating and maintaining process documentation.

Preferred

• Experience supporting local network infrastructure and printers.
• Exposure to Microsoft 365, Windows 11, VPN and SAP client-side support.
• Experience working with external service providers and international IT teams.

Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.

Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots - and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world's largest and most exciting brands. Together, we’re implementing smart and innovative approaches - including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.