IT Support & Services Engineer (m/f/d) - 2 years contract

Dassault Systèmes; München; On-site; EUR 45,000 - 60,000; Full time

Job summary

A global technology company is seeking an IT Support & Services Engineer in Munich. This position combines hands-on infrastructure tasks with high-level incident resolution. Candidates should have strong experience in IT support, knowledge of networking fundamentals, and expertise in virtualization technologies. Fluency in both German and English is required. This is a limited full-time position focusing on ensuring reliable IT infrastructure across sites.

Qualifications

• Experience in IT support and administration.
• Understanding of data center infrastructure best practices.
• Knowledge of networking protocols like TCP/IP, DNS, and DHCP.

Responsibilities

• Setup and configuration of local IT environment according to corporate standards.
• Troubleshoot escalated issues from Helpdesk.
• Provide Tier 2 and 3 support for infrastructure issues.

Skills

IT Support & Administration experience

Networking fundamentals

Virtualization technologies

Automation Technologies

Fluency in German and English

Tools

VMware vSphere

Linux (RHEL, SUSE)

Windows Server + Client

Ansible

Jenkins

Job description

IT Support & Services Engineer (m/f/d) - 2 years contract

Join our global IT operations team in Munich as an IT Support & Services Engineer – a role that blends hands‑on infrastructure deployment with high‑level incident resolution and continuous improvement. You’ll be the bridge between corporate standards and local business needs, ensuring every site runs on reliable, secure hardware, networking, and virtualization platforms. This is a limited full‑time (Mon‑Fri) on‑site position.

Responsibilities

Implementation

• Setup and configuration of local IT environment according to corporate standards
• Deployment of new hardware, including receiving, racking, cabling, configuration and deployment
• Manage & implement local solutions (mobile phones, printers, backup) according to corporate policies
• Manage & implement local infrastructure (LAN, Server & Storage, Audiovisual) according to business needs and corporate policies
• Collect local business needs and participate in the evolution of IT standards
• Participate in M&A integration processes to ensure local implementation of corporate strategy & plan
• Work closely with DevOps, Networking, and Application teams
• Document processes, configurations, and architectural decisions

Support

• Troubleshoot issues coming from Helpdesk
• Provide Tier 2 and 3 support for escalated infrastructure issues
• Ensure incident resolution based on OLA for hardware or systems on corporate personal IT work environments
• Troubleshooting & resolution on local infrastructure
• Propose and administer additional services for end‑users (loan fleet management, secure storage management, …)
• Provide internal consulting on systems & storage when necessary
• Collaborate with InfoSec teams to ensure compliance with ISO, GDPR, or NIST frameworks

Qualifications

• IT Support & Administration experience
• Data center infrastructure and best practices
• Knowledge of auxiliary DC systems (UPS, cooling, electrical distribution and balancing, monitoring)
• Up‑to‑date certifications preferred but not essential (MCP, CCNA, etc.)
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Understanding of how to manage Windows systems in Active Directory (GPOs, SecurityGroups, User‑ and ComputerObjects)
• Computer & Operating Systems: Linux (RHEL, SUSE) / Windows (Server + Client)
• Strong expertise in virtualization technologies (VMware vSphere, Hyper‑V, Horizon, etc.)
• Technical support experience
• Automation Technologies such as Ansible and Jenkins
• Fluency in German and English (verbal and written) is mandatory
• French is a plus but not required
• General interest in emerging technologies such as AI / VR and modern work environments
• High self‑motivation to improve existing processes and systems

Inclusion statement

As a game‑changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

Software Development, IT Services and IT Consulting, and Research Services

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