IT Support Specialist (m/f/d)

Life Couriers; München; Hybride; EUR 55 000 - 85 000; Plein temps

Avantages offerts par ce poste

Flexible work model

30 days annual leave

Flat hierarchy

Wellpass benefits

Sodexo benefits

Résumé du poste

Life Couriers seeks an experienced IT Support Specialist to manage Tier 2 incidents across Windows, M365, and related platforms. You will handle network troubleshooting, device provisioning, and end-to-end ticket management to meet GDPR and SLA standards.

Fluent German and English are required, with strong communication skills. The role supports a hybrid work model in Munich, offering modern IT tools and collaborative team culture.

Qualifications

• 3–5+ years of corporate IT support with Tier 2 escalation experience.
• Bachelor's degree in IT or related field and GDPR knowledge.
• Strong Windows, M365, Intune, Teams, Exchange expertise and endpoint mgmt.
• Solid networking and security knowledge with multi-device troubleshooting.
• Fluent German and English with strong communication/documentation skills.

Responsabilités

• Diagnose and resolve Tier 1/2 incidents across Windows, M365, Teams, SharePoint & Exchange.
• Troubleshoot LAN/WAN, VLANs, routing, firewalls, VPNs, wireless networks.
• Install, configure, and troubleshoot desktops, laptops, peripherals, printers, mobile devices.
• Manage tickets end-to-end, ensure SLA and GDPR compliance in Freshservice/Freshdesk.
• Provide bilingual support via phone, Teams, email and remote sessions.
• Create knowledge base articles; participate in cross-functional projects; identify recurring issues.

Connaissances

IT support

Tier 2 support

Windows

Microsoft 365

Intune

Networking

GDPR in IT ops

German & English

Formation

Bachelor's degree in IT or related field

Outils

Freshservice

Freshdesk

MDM solutions

SOC/SIEM tools

Description du poste

Life Couriers is a purpose-driven logistics company specialized in healthcare and life science transportation. We ensure that critical medical shipments reach their destination safely, reliably, and on time. Our work has a real impact — every day.

We combine operational excellence with a strong team culture, short decision‑making paths, and a modern IT environment that supports our growing international organization.

Your Responsibilities

• Diagnose and resolve Tier 1 and Tier 2 incidents across Windows environments, Microsoft 365, Teams, SharePoint, and Exchange
• Troubleshoot and support network connectivity issues (LAN/WAN, VLANs, routing, firewalls, VPNs, wireless networks)
• Install, configure, and troubleshoot hardware and software for desktops, laptops, peripherals, printers, and mobile devices
• Manage assigned tickets end-to-end, ensuring SLA and GDPR compliance and accurate documentation in Freshservice/Freshdesk
• Provide bilingual (German/English) user support via phone, Teams, email, and remote sessions, translating technical issues into clear guidance
• Support continuous improvement by creating knowledge base articles, participating in cross-functional projects, and identifying recurring issues for process optimization

Your Profile

• 3–5+ years of IT support experience, including hands‑on Tier 2 escalation support in a corporate IT environment
• Bachelor’s degree in an IT or a related field (e.g., Computer Science, Cybersecurity, Information Technology) and good understanding of GDPR in IT operations
• Strong expertise in Microsoft technologies (Windows clients, Microsoft 365, Intune, Teams, Exchange) and endpoint management
• Solid networking and security knowledge (TCP/IP, VLANs, routing, firewalls, VPNs, endpoint security concepts) with proven troubleshooting experience across hardware, software, and mobile devices
• Fluent in German and English, with strong communication skills and the ability to provide user support and documentation in both languages

Nice to Have (Preferred Qualifications)

• Certifications such as Microsoft 365, CompTIA Network+/Security+, or Cisco CCNA
• Experience with ITSM tools (Freshservice, Freshdesk) and endpoint imaging/MDM solutions
• Familiarity with SOC/SIEM tools or incident response processes
• Experience with network printers and enterprise print environments

What We Offer

• Flexible working model including home office options and flexible working hours (flextime)
• 30 days of annual leave
• A flat hierarchy with short decision‑making paths and a highly collaborative team culture
• Access to employee benefits such as Wellpass or Sodexo
• A purpose‑driven company environment, contributing to meaningful healthcare logistics at Life Couriers
• A modern, supportive workplace where your ideas and impact truly matter

Application

Have we sparked your interest? We look forward to receiving your application!

We welcome applications from all backgrounds, regardless of gender, nationality, ethnic or social origin, religion, disability, age, or sexual orientation.