IT Support Specialist_Germany

BCIC Swiss; München; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

BCIC Swiss GmbH, also known as Best Connect International Company, is seeking an IT Support Specialist for on-site duties in Germany. The role covers first- and second-line support, coordination with vendors, and timely status updates for incidents.

Candidates should be proficient with Windows and Apple platforms and familiar with basic networking and printers. Required are several years in IT, fluency in German and English (min B2), and a valid German work permit.

Qualifikationen

• Must have several years of experience in IT support.
• Fluency in German and English (min B2).
• Must hold a valid work permit in Germany.

Aufgaben

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber.
• Support Mac users and troubleshoot printers and hardware.
• Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software.

Kenntnisse

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Jobbeschreibung

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch |On-site) "IT Support Specialist" in Germany

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Germany
• Several years of experience in the IT field
• Fluency in Germany & English language (Min B2 Level)