IT Support Specialist - Windows, Mac & Network Helpdesk

BCIC Swiss; Germany (OH); On-site; USD 35,141 - 52,711; Full time

Job summary

BCIC Swiss GmbH is seeking a full-time IT Support Specialist to provide on-site support in Germany. This role involves troubleshooting customer issues, maintaining ticket updates, and working with third-party vendors.

Candidates must have a valid work permit in Germany and fluency in English and German. The position requires several years of experience in user support and flexibility in a project-based environment.

Qualifications

• Must hold a valid work permit in Germany.
• Several years of professional experience in user support and solution design.
• Fluency in English and local language (German).

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS and Microsoft Office.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Job description

BCIC Swiss GmbH is seeking a full-time IT Support Specialist to provide on-site support in Germany. This role involves troubleshooting customer issues, maintaining ticket updates, and working with third-party vendors.

Candidates must have a valid work permit in Germany and fluency in English and German. The position requires several years of experience in user support and flexibility in a project-based environment.