IT Support Specialist_Germany

BCIC Swiss; Germany (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

BCIC Swiss GmbH, located in Ohio, is seeking an IT Support Specialist to provide on-site support. The role involves troubleshooting and resolving customer issues, maintaining ticket updates, and supporting both Windows and macOS systems.

The ideal candidate will have several years of experience in IT and must hold a valid work permit in Germany. Join BCIC Swiss to become part of a dedicated team supporting diverse technology needs.

Qualifications

• Must hold a valid work permit in Germany.
• Several years of experience in the IT field.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS and Microsoft Office.
• Support Apple PC users with macOS issues.
• Troubleshoot printers and computer hardware.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Job description

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) "IT Support Specialist" in German.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in German
• Several years of experience in the IT field