IT Support Specialist

BCIC Swiss; Germany (OH); On-site; USD 35,141 - 58,568; Part time

Job summary

BCIC Swiss in Germany is seeking an IT Support Specialist for an on-site position. The role requires proficiency in troubleshooting and problem-solving, with experience in help desk and ticketing systems, as well as support for Windows and macOS. Candidates must have a valid work permit in Germany and be fluent in both German and English. The position offers 10 to 20 hours of work per week and involves direct customer support and vendor collaboration.

Qualifications

• Must hold a valid work permit in Germany.
• Several years of experience in the IT field.
• Local language (German) & English fluency mandatory.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS.
• Support Apple PC users with basic knowledge of the Mac OS.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and peripherals.
• Use diagnostic tools to troubleshoot network connectivity problems.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows & macOS support

Basic Networking

Job description

Type Dispatch | On-site

Hours 10 to 20 Hours per week

Skills Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) "IT Support Specialist" in Germany.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Germany
• Several years of experience in the IT field
• Local language (German) & English fluency mandatory .