IT Support Specialist - 1st Level (f/m/d)

Deeploi; Berlin; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

Deeploi, une startup dynamique en pleine croissance à Berlin, recherche un spécialiste du support IT. Vous serez au contact direct des clients et aiderez à résoudre leurs problèmes rapidement tout en maintenant un service exceptionnel. Avec une équipe axée sur le développement personnel, nous offrons des opportunités de certification et un cadre de travail engageant. Rejoignez-nous pour participer à la révolution IT grâce à un système d'exploitation ambitieux.

Leistungen

ÖPNV ticket

Swapfiets

Urban Sports Club

Corporate Benefits

Qualifikationen

• Formation réussie comme spécialiste IT ou expérience professionnelle en support IT.
• Maîtrise de l'anglais et de l'allemand au niveau C1.
• Intérêt pour le développement personnel et collaboration.

Aufgaben

• Premier point de contact pour les clients, gestion des appels et des tickets.
• Résolution rapide des problèmes de manière conviviale.
• Suivi précis des interactions et des problèmes des clients.

Kenntnisse

Service mindset

Solution-oriented work

Empathy

Ausbildung

IT specialist for system administration

Professional experience as an IT support employee

Jobbeschreibung

Your mission

• You are the first point of contact for customers, take calls and tickets and prioritize them independently
• You are committed to solving underlying problems
• You forward complex issues to our level 2 experts
• You ensure that problems are resolved quickly and in a customer-friendly manner
• You maintain accurate tracking of customer interactions and issues in our ticket system
• You provide excellent customer service and show empathy in supporting customers

Your profile

• You have successfully completed training as an IT specialist for system administration or have already gained professional experience as an IT support employee
• You speak English and German at C1 level
• You are interested in self-development and collaborative growth – we will support your professional and personal development with paid certifications through our organization
• You have a strong service mindset, and customer-centered, independent and solution-oriented work is important to you
• You work with a hands-on mentality
• You seek to join a company that values participation and encourages initiative

Why us?

• Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to scale a startup to Europe’s #1 IT Operating System
• Attractive compensation package, incl. Virtual Stock Option Plan (VSOP)
• High responsibility and ownership from day 1
• Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits
• Office in Munich and Berlin-Mitte

We are looking forward to your application!
The deeploi Team