IT Help Desk Analyst – N1

Jobtailor; Deutschland; Hybrid; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a motivated First-Level Technical Support specialist to assist users remotely or on-site in Germany. You will handle incidents related to Windows, Microsoft 365, access, passwords, and basic corporate software, log and categorize tickets, and guide users on proper system usage.

The role emphasizes strong communication, friendly demeanour, and the ability to escalate issues to N2/N3 when needed, while maintaining accurate documentation in the service desk system.

Qualifikationen

• Technical certificate or degree in a related field (completed or in progress).
• Experience providing remote support.
• Knowledge of hardware and software.
• Knowledge of Windows.
• Knowledge of various applications.
• Friendly demeanor and strong communication skills.

Aufgaben

• Provide first-level technical support to users, remotely and/or on-site.
• Log, categorize, and track tickets through the service desk system.
• Handle incidents and requests related to Windows, Microsoft 365, access, passwords, permissions, printers, peripherals, and basic corporate software.
• Guide users on the proper use of systems and tools.
• Escalate tickets to higher support levels (N2/N3) when necessary.
• Maintain basic support records and documentation.

Kenntnisse

Strong communication

Friendly demeanor

Windows knowledge

Microsoft 365 support

Remote support

Ticket management

Ausbildung

Technical Certificate

Degree in related field

Tools

Service Desk System

Hardware knowledge

Software knowledge

Jobbeschreibung

• Provide first-level (N1) technical support to users, remotely and/or on-site
• Log, categorize, and track tickets through the service desk system
• Handle incidents and requests related to Windows, Microsoft 365, access, passwords, permissions, printers, peripherals, and basic corporate software
• Guide users on the proper use of systems and tools
• Escalate tickets to higher support levels (N2/N3) when necessary
• Maintain basic support records and documentation

Requirements

• Technical certificate or degree in a related field (completed or in progress)
• Experience providing remote support
• Knowledge of hardware and software
• Knowledge of Windows
• Knowledge of various applications
• Friendly demeanor and strong communication skills

Core Competencies

Demonstrates expertise in providing first-level technical support, including remote assistance and ticket management, while maintaining strong communication and user guidance skills. Proficient in handling incidents related to Windows, Microsoft 365, and various corporate software applications.

Highest-signal resume keywords

• Technical Support
• Windows Knowledge
• Microsoft 365 Support
• Remote Support Experience
• Ticket Management

ATS Optimization Keywords

Hard Skills

• Technical Support
• Windows
• Microsoft 365
• Hardware Knowledge
• Software Knowledge
• Incident Management
• Ticket Logging
• User Guidance
• Basic Documentation

Soft Skills

• Strong Communication Skills
• Friendly Demeanor

Certifications & Qualifications

• Technical Certificate
• Degree in Related Field

Industry Keywords

• First-Level Support
• Remote Assistance
• User Support
• Access Management
• Permissions Management

Tools & Technologies

• Service Desk System