IT Help Desk

Jobtailor; Deutschland; Remote; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an IT Support Specialist in Germany to provide technical assistance for Mac hardware and macOS, plus support for company applications like Salesforce and Jira. You will diagnose crashes, resolve connectivity and audio issues, and offer remote help to off-site staff.

You will train employees, document fixes, and contribute to a knowledge base. Strong communication and multi-tasking abilities are essential for success in a fast-paced environment.

Qualifikationen

• Proven experience supporting Mac computers, including hardware troubleshooting and macOS software support.
• Familiarity with Salesforce and Jira is strongly preferred.
• Strong analytical and problem-solving skills with the ability to diagnose technical issues efficiently.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced environment and manage multiple priorities at once.
• Customer-focused attitude with patience and a desire to help others.

Aufgaben

• Provide technical support for hardware, software, and network issues, focusing on HealthSnap-issued MacBooks and PCs
• Troubleshoot and assist employees with company applications, including Salesforce and Jira
• Diagnose and resolve system crashes, application errors, connectivity problems, and microphone/audio issues
• Offer remote support to off-site employees
• Assist employees with the effective use of technology by providing training, guidance, and best practices
• Maintain accurate records and documentation of support activities, troubleshooting steps, and resolutions
• Contribute to internal knowledge base articles and self-service resources
• Escalate complex or unresolved issues to higher-level IT personnel
• Perform other duties as assigned

Kenntnisse

Mac Support

MacOS

Salesforce

Jira

Technical Troubleshooting

Remote Support

Documentation

Communication Skills

Tools

Salesforce

Jira

Jobbeschreibung

• Provide technical support for hardware, software, and network issues, with a focus on HealthSnap-issued MacBooks and PCs


• Troubleshoot and assist employees with company applications, including Salesforce and Jira


• Diagnose and resolve system crashes, application errors, connectivity problems, and microphone/audio issues


• Offer remote support to off-site employees


• Assist employees with the effective use of technology by providing training, guidance, and best practices


• Maintain accurate records and documentation of support activities, troubleshooting steps, and resolutions


• Contribute to internal knowledge base articles and self-service resources


• Escalate complex or unresolved issues to higher-level IT personnel


• Perform other duties as assigned

Requirements

• Proven experience supporting Mac computers, including hardware troubleshooting and macOS software support


• Familiarity with Salesforce and Jira is strongly preferred


• Strong analytical and problem-solving skills with the ability to diagnose technical issues efficiently


• Excellent written and verbal communication skills


• Ability to thrive in a fast-paced environment and manage multiple priorities at once


• Customer-focused attitude with patience and a desire to help others

Core Competencies

Demonstrates expertise in providing technical support for Mac computers and company applications, with strong problem-solving abilities and effective communication skills. Capable of training employees on technology use and maintaining accurate documentation of support activities.

Highest-signal resume keywords

• Mac Computer Support


• Salesforce Familiarity


• Jira Familiarity


• Analytical Problem-Solving


• Technical Documentation

Hard Skills

• Hardware Troubleshooting


• MacOS Software Support


• System Diagnosis


• Application Error Resolution


• Connectivity Problem Resolution

Soft Skills

• Excellent Communication


• Customer-Focused Attitude


• Patience


• Ability to Manage Multiple Priorities

Industry Keywords

• Technical Support


• Remote Support


• Knowledge Base Contribution

Tools & Technologies

• Salesforce


• Jira