IT Support Director (all genders)

FGS Global; Frankfurt; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading stakeholder strategy firm in Frankfurt is seeking an IT Support Director to oversee technical support across multiple regions. This role involves ensuring a seamless IT environment, mentoring support analysts, and enforcing IT policies. The ideal candidate will have significant experience in IT management, strong leadership skills, and proficiency with IT service management platforms. This position offers a competitive compensation package and the flexibility to work both in-office and remotely.

Leistungen

Attractive compensation package

Flexible work options

International working environment

Creative freedom

Qualifikationen

• At least three years of experience in a similar role.
• Proven leadership skills in a dynamic environment.
• Excellent documentation and process management abilities.
• Fluent in English, both written and spoken.

Aufgaben

• Ensure seamless local and remote technical support for colleagues.
• Mentor and guide IT Support Analysts across multiple regions.
• Monitor and enforce IT policies, ensuring security compliance.
• Act as first point of contact for technical support calls and emails.
• Identify and implement opportunities for process digitalization.

Kenntnisse

Technical support

Leadership

IT Service Management

Documentation

Multitasking

Ausbildung

Degree in Information Technology or Computer Science

Tools

BMC Helix

ServiceNow

Microsoft 365

AzureAD

Windows 10/11

Jobbeschreibung

Overview

With over 1,400 team members in 31 offices across three continents, FGS Global is the world's leading stakeholder strategy firm. Whether rallying teams around a new strategic direction, executing a complex corporate transformation, facing down an existential crisis, or overcoming political and regulatory headwinds, FGS Global drives clients forward with clarity and conviction to succeed—building momentum in an increasingly complex, rapidly changing and unforgiving environment.

In Europe, we are a team of more than 450 employees spread across 10 cities, including Amsterdam, Berlin, Brussels, Den Haag, Düsseldorf, Frankfurt, London, Munich, Paris and Zurich. Our clients range from scale-ups to listed companies, family-owned businesses to multinational corporations, whom we advise globally.

The success of FGS Global is a team effort. An important pillar of our success is the outstanding work of our colleagues in the business services and assistance departments. We are convinced that excellence in consulting also requires first-class internal processes and services. Therefore, we are looking for personalities who find solutions where others see problems and want to advance our company side by side with our consultants. No matter in which of our teams — with us everyone has the chance to take on responsibility, to help shape our processes and to develop individually.

Join our team in Frankfurt am Main from now onwards as

IT Support Director (all genders)

Aufgaben

As IT Support Director, you will be the primary point of contact for local and remote technical support requests, ensuring a seamless and productive IT environment for all colleagues. This is a hands-on leadership role that blends deep technical expertise, team management, and outstanding customer service.

Your Key Responsibilities

• Leadership: Mentor and guide IT Support Analysts at FGS locations in the UK, EU, Middle East and Asia, promoting best practices in troubleshooting and technical solutions. Ensure the UK, EU, Middle East, and Asia regions are following global IT standards and best practices. Support the Regional IT Business Partner in enterprise initiatives and fostering strong client relationships.
• Strategic Responsibility: Enforce IT policies and guidelines, monitor enterprise management platforms and alerts, and report potential security risks. Collaborate closely with other IT professionals and departments to understand and address their technology needs.
• Operational Excellence: Act as the first point of contact for technical support in the local office (onsite and remote) as well as for global teams. Provide IT support for all employees, both in-office and virtually, responding to and resolving IT support calls and emails across all locations. Manage hardware asset inventory and equipment lifecycle. Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices. Manage the IT help desk budget for the UK, EU, Middle East, and Asia offices.
• Digitalization and Optimization: Identify opportunities to digitalize and optimize IT processes, implementing innovative solutions to enhance efficiency and effectiveness.

Profil

You are an IT professional with a passion for technology and a strong analytical mindset. Specifically, we are looking for:

• Experience and Expertise: You have a degree in Information Technology, Computer Science, or a related field. You also have at least three years of experience in a similar role within a dynamic company—ideally in the professional services sector (e.g., law firm, consultancy, agency).
• Dynamic Leadership: You are proactive, decisive, and hands-on, with proven leadership skills.
• Structure and Reliability: Be highly organized, independent, and conscientious in your working style.
• Agility and Multitasking: You are energized by a fast-paced environment, with the ability to successfully manage multiple projects simultaneously.
• Technical Skills: You possess excellent documentation and process management abilities and handle confidential information with the utmost discretion. Also you have practical experience with IT Service Management platforms, such as BMC Helix, ServiceNow, or FreshService. SaaS solutions, including Microsoft 365, Okta, AzureAD, SharePoint, Box, Teams, and Slack you are proficient with, as well as other software such as Windows 10/11, macOS, Windows Server, Active Directory, and Adobe Creative Cloud. You have in-depth knowledge of workstation hardware, including Windows 11 and Apple MacBooks, as well as mobile devices such as iOS, Android, and BYOD.
• Language Skills: Fluent English, both written and spoken, is essential for this role, as is a confident command of ERP systems and MS Office applications.

Wir bieten

• An international and inspiring working environment with an exciting variety of topics that impact companies and societies around the world
• Attractive compensation package
• Exciting tasks and creative freedom
• A committed, collegial, and growing team in which mutual appreciation and team spirit are key factors
• A corporate culture that combines excellence with kindness
• The opportunity to work both flexibly in our offices and from home

Important note

Please be advised that a valid work permit for Germany is required for non-EU citizens. Unfortunately, applications without a valid work permit and sufficient German language skills may not be considered.

LNKD1_DE

• Karrierestufe

  Management

• Tätigkeitsbereich

  IT

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