IT Support Deskside Technician

bid.agency; Freiburg im Breisgau; In loco; EUR 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

bid.agency in Freiburg im Breisgau, Germany, is seeking an L2 IT Support Deskside Technician to provide hands-on technical support for hardware, software, and network issues. You will work directly with users to resolve problems and keep technology running smoothly.

The role requires 3+ years in IT support, solid Windows 10/11 experience, and familiarity with Active Directory, Microsoft 365, and ITIL ITSM processes. It offers on-site work and the chance to collaborate with L3 teams and vendors.

Competenze

• 3+ years in IT support or helpdesk.
• Solid Windows 10/11 experience.
• Experience with Active Directory, Group Policy, and Microsoft 365.
• Familiarity with TCP/IP, DNS, DHCP, VPN.
• Experience with ITSM tools and ITIL processes.
• Strong troubleshooting and attention to detail.

Mansioni

• Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1.
• Troubleshoot Windows endpoints including laptops, desktops, and peripherals.
• Install, configure, and maintain workstations, applications, and OS updates.
• Manage user accounts with AD/Azure AD and Microsoft 365.
• Support onboarding/offboarding processes including device provisioning and decommissioning.
• Log incidents and service requests in the ITSM system (ServiceNow).
• Collaborate with L3 teams and vendors on complex technical issues.

Conoscenze

IT support experience

Windows 10/11

Active Directory / Group Policy

Microsoft 365

Networking basics

ITIL / ITSM

Troubleshooting

Strumenti

ServiceNow

Microsoft 365

Descrizione del lavoro

We're looking for a motivated L2 IT Support Deskside Technician to join our IT team and provide hands‑on technical support. If you enjoy solving real problems, working directly with people, and keeping technology running smoothly - this role is for you.

What you'll do

• Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
• Troubleshoot and resolve problems with Windows endpoints, including laptops, desktops, and peripherals
• Install, configure, and maintain workstations, applications, and OS updates
• Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
• Support onboarding/offboarding processes including device provisioning and decommissioning
• Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
• Collaborate with L3 teams and vendors on complex technical issues

What we're looking for

• 3+ years of experience in an IT support or helpdesk role (L1/L2)
• Solid understanding of Windows 10/11 environments
• Hands‑on experience with Active Directory, Group Policy, and Microsoft 365
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Experience working with ITSM tools and following ITIL processes
• Strong troubleshooting skills and attention to detail

Join us in delivering high-quality IT support!