Aktiviere Job-Benachrichtigungen per E-Mail!

IT Service Delivery Manager (m/w/d)

IPG Photonics GmbH & Co. KG

Würgendorf

Vor Ort

EUR 70.000 - 90.000

Vollzeit

Heute
Sei unter den ersten Bewerbenden

Zusammenfassung

A leading technology firm in Wurbach is looking for an IT Service Delivery Manager to oversee system operations, maintain compliance, and optimize service delivery. The ideal candidate has an IT-related education, ITIL expertise, and at least 3 years of experience in enterprise environments. This position offers professional training, career growth, and an attractive compensation package.

Leistungen

Professional training
Career growth opportunities
Discretionary bonus scheme

Qualifikationen

  • Minimum of 3 years professional experience in enterprise companies.
  • Experience in implementing cross-functional process improvements.
  • Solid knowledge of ITSM / MS MOF and project management.

Aufgaben

  • Manage system operations, maintenance and documentation.
  • Optimize service and review incident and problem data.
  • Control the existing SLA with related KPIs for service delivery.

Kenntnisse

ITIL expertise
Communication skills in English
Intercultural competence
Collaboration skills
Presentation skills

Ausbildung

IT related education

Tools

MS Windows client and server
MS Active Directory
ITSM
Jobbeschreibung

IPG Photonics is the world's leading manufacturer of high-power fiber lasers and amplifiers used primarily in materials processing and a wide variety of other applications. Our mission is to make fiber laser technology the tool of choice in mass production. As an international company, we have been developing and producing sophisticated high-tech solutions for more than 25 years with over 6,000 employees worldwide.

For the expansion of our Global IT-Support Team in BURBACH, we are looking for a

IT Service Delivery Manager (m/w/d)
YOUR TASKS:
  • Manage system operations, maintenance and documentation in accordance with compliance requirements
  • Optimize continual service and review incident and problem data for trends and recurrence of issues
  • Control and manage the existing SLA with related KPI´s for service delivery
  • Coordinate and support the implementation of service management and reporting tools
  • Target group oriented communication and information management
YOUR PROFILE:
  • IT related education and minimum of 3 years professional experience in enterprise companies
  • ITIL expert, idealwise with certification
  • Experience in implementing cross-functional process improvements
  • Solid knowledge of MS Windows client and server OS, MS Active Directory, ITSM / MS MOF and project management
  • Intercultural competence and strong social skills
  • Good communication, collaboration, presentation skills
  • Communications skills in English
WE OFFER YOU:
  • An interesting and challenging position in a demanding technical environment
  • Professional and extensive training at our European HQ in Germany
  • An innovative work environment in an international successful company
  • Excellent opportunities for personal growth and career opportunities
  • Great teamwork with highly qualified people in an excellent working atmosphere
  • Attractive compensation package and participation in our discretionary bonus scheme

This job will inspire you if you want to work in a dynamic, fast-growing company and contribute your own initiative.

Please submit your CV and references on our website www.ipgphotonics.com or to bewerbungen@ipgphotonics.com.

IPG Photonics GmbH & Co. KG
bewerbungen@ipgphotonics.com
Burbach
www.ipgphotonics.com

Hol dir deinen kostenlosen, vertraulichen Lebenslauf-Check.
eine PDF-, DOC-, DOCX-, ODT- oder PAGES-Datei bis zu 5 MB per Drag & Drop ablegen.