IT Service Delivery Manager (m/w/d)

IPG Photonics GmbH & Co. KG; Burbach; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global leader in laser technology in Burbach is seeking an IT Service Delivery Manager to optimize system operations, maintain documentation, and review service delivery KPIs. Applicants should hold IT-related education, with at least 3 years of professional experience in enterprise settings, and possess ITIL certification along with strong communication skills. The company offers competitive compensation, a collegial environment, and various employee benefits such as pension plans and health management programs.

Leistungen

Competitive compensation package

Annual bonus

Employee benefits including pension plans

Qualifikationen

• Minimum of 3 years professional experience in enterprise companies.
• ITIL expert, ideally with certification.
• Solid knowledge of MS Windows client and server OS, MS Active Directory.

Aufgaben

• Manage system operations, maintenance, and documentation.
• Optimize continual service and review incident and problem data.
• Control and manage the existing SLA with related KPIs.

Jobbeschreibung

IPG Photonics Corporation is a world leader in the manufacture of fiber laser sources and laser systems. IPG products are used primarily in materials processing and a wide variety of other applications. Our mission is to make fiber laser technology the tool of choice in industrial production. As an international company, we have been developing and producing sophisticated high‑tech solutions for more than 30 years with over 5,000 employees worldwide.

IT Service Delivery Manager (m/w/d)

Responsibilities

• Manage system operations, maintenance and documentation in accordance with compliance requirements
• Optimize continual service and review incident and problem data for trends and recurrence of issues
• Control and manage the existing SLA with related KPI's for service delivery
• Coordinate and support the implementation of service management and reporting tools
• Target group oriented communication and information management

Profile

• IT related education and minimum of 3 years professional experience in enterprise companies
• ITIL expert, ideally with certification
• Experience in implementing cross‑functional process improvements
• Solid knowledge of MS Windows client and server OS, MS Active Directory, ITSM / MS MOF and project management
• Intercultural competence and strong social skills
• Good communication, collaboration, presentation skills
• Communications skills in English

Our offerings

• A professional and collegial work environment in an internationally successful company
• Competitive compensation package consisting of an attractive monthly salary, annual bonus, vacation pay, and Christmas bonus
• Modernly equipped offices
• Employee benefits such as company pension plans and an employee stock program
• Comprehensive internal health management
• Exciting benefits and access to discounts with the corporate benefits program

If you are looking for an interesting and challenging position, surrounded by people who share your technical interests, please apply by sending your CV. Please also attach documents proving your school education and indicate the earliest possible starting date. References from previous employers are welcome.

Location

Burbach, NRW

Hours

40‑hour week

Start

Immediately

[e-mail]

IPG Photonics GmbH & Co. KG
Carl‑Benz‑Straße 28
57299 Burbach