Interpreting Operations Manager

Medium; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global language services provider is seeking an Interpreting Operations Manager to lead and optimize interpreting operations across a fully remote environment in Germany. The role requires over 5 years of management experience in the interpreting industry, with a focus on quality, efficiency, and profitability. This position involves overseeing multiple teams, managing budgets, and ensuring client satisfaction. Candidates should have strong leadership skills, a thorough understanding of interpreting processes, and fluency in English along with additional languages.

Leistungen

Fully remote work

Opportunity for professional growth

Exposure to international clients

Qualifikationen

• Over 5 years of management-level experience in the interpreting industry.
• Deep knowledge of interpreting operations and process optimization.
• Proven ability to make strategic decisions to improve efficiency.

Aufgaben

• Oversee the execution of interpreting projects ensuring high-quality delivery.
• Support project managers and operations staff with performance oversight.
• Improve interpreting operations processes and resource allocation.

Kenntnisse

Management-level experience

Knowledge of interpreting operations

Interpreting tools and AI application

Budget management

Strong communication skills

Negotiation and conflict-resolution skills

Fluency in English and additional languages

Jobbeschreibung

We are currently looking for an Interpreting Operations Manager in Germany.

This role offers the opportunity to lead and optimize large-scale interpreting operations within a fully remote, global environment. You will oversee the end-to-end execution of interpreting projects, ensuring quality, efficiency, and profitability across diverse client engagements. Working closely with project managers and cross-functional teams, you will drive operational excellence through clear processes, performance tracking, and continuous improvement. The position has a strong leadership and strategic dimension, combining people management, process optimization, and risk mitigation. Your work will directly impact service quality, client satisfaction, and operational scalability. This role is ideal for a senior operations leader who thrives in dynamic, fast-evolving environments.

Accountabilities:

• Oversee the execution of all interpreting projects, ensuring high-quality, timely, and cost-effective delivery across multiple teams.
• Supervise and support project managers and operations staff, providing guidance, structure, and performance oversight.
• Own and continuously improve interpreting operations processes, workflows, and resource allocation models.
• Ensure profitability and cost efficiency by monitoring budgets, utilization, and operational performance.
• Develop and maintain tracking systems and KPIs to measure quality, productivity, and client satisfaction.
• Proactively identify risks, obstacles, and dependencies across projects, implementing solutions to mitigate impact.
• Ensure clear, consistent communication across interpreting teams, operations divisions, and internal stakeholders, including visibility into large-scale initiatives and progress against goals.

Requirements:

• More than 5 years of management-level experience within the interpreting industry.
• Deep knowledge of interpreting operations, industry standards, evolving technologies, and process optimization.
• Strong understanding of interpreting tools and the application of AI within language services operations.
• Proven experience managing operating budgets and making strategic decisions to improve efficiency and reduce costs.
• Demonstrated ability to build systems, support teams, and foster strong cross-functional relationships.
• Excellent negotiation, mediation, presentation, and conflict-resolution skills.
• Strong written and verbal communication skills, with experience engaging senior leadership.
• Comfort working in ambiguous, fast-changing organizational environments.
• Fluency in English and at least one additional language; more languages are a plus.

Benefits:

• Full-time, fully remote role with a global working environment.
• Opportunity to lead and shape interpreting operations at a senior level.
• Exposure to international clients, large-scale projects, and modern language technologies.
• Collaborative, cross-cultural team environment.
• Professional growth within a mission-driven, operations-focused organization.