Technical Support Engineer

Axiom Technologies; Birkenfeld; On-site; EUR 42,000 - 56,000; Full time

Job summary

Axiom Technologies in Germany seeks a desktop support technician to deliver L2/L3 support for desktops, laptops, printers, and mobile devices. You will respond to service requests via ticketing system, phone, or in person, and install, upgrade, and maintain operating systems.

You will troubleshoot hardware, software, and peripherals, set up new employee workstations, manage assets, and assist with onboarding.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 3+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, Hardware Support, Autopilot, servers, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide L2/L3 desktop support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.
• Set up user accounts and permissions for new employees.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or projects.
• Follow security protocols including antivirus, patching, and data protection policies.

Skills

Desktop support experience

Strong troubleshooting and problem‑sol

Excellent communication

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Windows OS

Office 365

Autopilot

Servers

Networking basics

ServiceNow

Zendesk

JIRA

Job description

• Provide 1st or 2nd level (L2/L3) for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

3+ years of experience in a desktop support, helpdesk, or IT technician role.

Strong knowledge of Windows OS, Office 365, Hardware Support, Autopilot, servers, and basic networking concepts.

Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Excellent communication and interpersonal skills.

Strong troubleshooting and problem-solving abilities.