ICT Support Engineer (m/w/d) - Ratingen

ESP; Deutschland; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

ESP is seeking an ICT Support Engineer to join its team in Ratingen, Germany. This role involves hands-on troubleshooting of hardware and software issues, providing support to end users, and participating in infrastructure projects. Candidates should have extensive experience in IT support and a strong command of both German and English.

Leistungen

Social Security contributions

Pension scheme

Access to Perkbox voucher platform

Unlimited learning resources

25 days of annual leave

Qualifikationen

• 2+ years in IT infrastructure support.
• Proficient in German and English (minimum B2).
• Good command of Windows OS and Microsoft Office 365.

Aufgaben

• Troubleshooting incidents on user hardware.
• Installing and supporting software applications.
• Providing end-user support for WiFi services.

Kenntnisse

Troubleshooting

Windows OS

Microsoft Office 365

Wireless Networking

Active Directory

Jobbeschreibung

Join our dynamic team as an ICT Support Engineer in Ratingen, where we foster learning and collaboration in a tech-enabled workplace!

Job Details

As an ICT Support Engineer, you’ll work closely with end users to address technical issues and handle various hardware (laptops, desktops, printers, mobile devices) and software systems. This role offers practical, hands-on experience with complex equipment.

Location: On-site in Ratingen, Monday to Friday, 9 am to 5 pm.

Responsibilities

• Troubleshooting incidents on user hardware such as desktops, laptops, mobile devices (iPhones and iPads), printers, scanners, etc.
• Installing additional software applications
• Adding and removing printers
• Supporting remote users
• Providing end-user support for WiFi services
• Basic network support
• Imaging and re-imaging user hardware including laptops, desktops, and Citrix terminals
• Configuring and setting up mobile devices, organizing delivery, and providing support documentation and training
• Printer setup and support
• Recovering user hardware during off-boarding
• Maintaining video conferencing equipment
• Performing regular monitoring and physical checks
• Supporting infrastructure and business projects related to end-user equipment

Qualifications

• 2+ years in IT infrastructure support, including hardware, software, and OS troubleshooting
• Proficient in German and English (minimum B2)
• Good command of Windows OS
• Experience with Microsoft Office 365 troubleshooting
• Wireless networking knowledge
• Understanding of network protocols, server hardware, and configurations
• Experience with Active Directory
• Basic knowledge of LAN-WAN setups and concepts

Salary & Benefits

Salary is negotiable based on experience and expertise.

• Social Security contributions
• Pension scheme
• Access to Perkbox voucher platform
• Unlimited learning resources, including courses like CompTIA A+, ITIL, CCNA, Microsoft Office 365, AWS Cloud, DevOps, and more
• 25 days of annual leave

About ESP Global Services

With over 30 years of experience, ESP provides tailored IT support solutions worldwide. We manage on-site engineers, service desk coordination, and project delivery, all focused on customer needs.

Why Join Us?

Enhance your skills in diagnosing and fixing hardware and software issues, working with diverse environments and end users. We value continuous learning, excellence, and quality, reflected in our ISO 9001 certification. Let’s chat about your future with us!