Host Sales Coordinator

Jobtailor; Deutschland; Vor Ort; EUR 42.000 - 62.000; Vollzeit

Zusammenfassung

CIEE Internship Posting Platform seeks a Support Account Manager to assist host organizations in sales, onboarding, and ongoing success. You will manage a portfolio, provide program guidance, and support engagement and retention.

You will also support the sales team with platform tasks, ensure compliance with program regulations, and provide Salesforce and Beacon system support to account managers.

Qualifikationen

• Bachelor's degree required.
• Minimum 1-3 years of customer success or customer service experience.
• Excellent organizational skills to coordinate a large variety of activities.
• Superior written and verbal communication across audiences.
• Ability to navigate a complex institutional framework with flexibility and ambiguity.

Aufgaben

• Support host organizations in sales, onboarding, and ongoing success.
• Manage a portfolio of host organizations and maintain regular communication.
• Provide Salesforce and Beacon support to Account Managers, including data management and reporting.
• Assist with reviewing participant applications in Beacon for eligibility and completeness.
• Support training plan review and submission workflows with host organizations.

Kenntnisse

Customer Success Management

Salesforce Support

Compliance Review

Organizational Skills

Effective Communication

Ausbildung

Bachelor's Degree

Tools

Salesforce

Beacon

CIEE Platform

Jobbeschreibung

• Support Account Managers in the sales, onboarding, and ongoing success of host organizations participating in CIEE internship and training programs.
• Manage a portfolio of assigned host organizations, maintaining regular communication, providing program guidance, and supporting host engagement and retention efforts.
• Support the sales team with the CIEE Internship Posting Platform, including job posting creation, auditing of roles, updates, host training, troubleshooting, and user support, as needed.
• Become an expert on host organization and position compliance reviews to ensure alignment with program regulations, quality standards, and participant experience goals.
• Provide Salesforce and internal systems support to Account Managers, including account setup, data management, reporting, workflow coordination, and record maintenance.
• Research and identify prospective host organizations within targeted industries and regions to support business development and account growth initiatives.
• Monitor onboarding pipelines and proactively address issues, ensuring hosts are prepared to interview, hire, and successfully welcome participants.
• Contribute to special projects and process improvement initiatives that enhance host satisfaction, operational efficiency, and program growth.
• Maintain accurate records and documentation across Salesforce and internal systems to support reporting, compliance, and account management objectives.
• Assist with reviewing participant applications in Beacon to ensure eligibility requirements are met and applications are complete and ready for processing.
• Support training plan review and approval workflows, working closely with host organizations to facilitate timely submissions and successful progression through onboarding and placement processes.

Requirements

• Bachelor's degree required.
• Minimum 1-3 years of previous customer success or customer service required
• Excellent organizational skills with the ability to effectively coordinate a large variety of activities.
• Superior written and verbal communication skills adaptable to all types of audiences, including participants, industry partners, international representatives, senior leaders, etc.
• Ability to work through and resolve a wide range of issues and be an exemplary ambassador of CIEE and its mission and programs
• Ability to function well in a complex institutional framework, have a high tolerance for ambiguity and flexibility, and be able to respond quickly and appropriately to changing circumstances

Core Competencies

Demonstrates expertise in customer success and account management, with strong capabilities in Salesforce support, compliance reviews, and effective communication across diverse audiences. Proven ability to enhance operational efficiency and host engagement through proactive problem-solving and process improvement initiatives.

Highest-signal resume keywords

• Customer Success Management
• Salesforce Support
• Compliance Review Expertise
• Organizational Skills
• Effective Communication

ATS Optimization Keywords

Hard Skills

• Salesforce
• Data Management
• Reporting
• Job Posting Creation
• Compliance Standards
• Process Improvement
• Onboarding Coordination
• Application Review
• Workflow Coordination
• Troubleshooting

Soft Skills

• Organizational Skills
• Written Communication
• Verbal Communication
• Problem-Solving
• Flexibility

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Customer Service
• Host Engagement
• Program Regulations
• Operational Efficiency
• Business Development

Tools & Technologies

• CIEE Internship Posting Platform
• Beacon