Account Specialist

Jobtailor; Deutschland; Vor Ort; EUR 46.000 - 76.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a results-driven Customer Success Manager to lead onboarding for SMB customers, ensure successful platform launches, and serve as the primary contact throughout the lifecycle.

You will drive renewals and expansion, deliver regular impact dashboards, host training sessions to boost product adoption, and coordinate internal tickets to improve efficiency.

Strong Salesforce/CRM skills, proven project management, and a proactive, customer-centric approach are essential.

Qualifikationen

• Experience in customer lifecycle management within a SaaS or subscription-based business environment.
• Strong project management and organizational skills.
• Ability to manage multiple timelines and accounts simultaneously.
• Excellent communication and interpersonal skills.
• Proven track record building and maintaining strong customer relationships in customer-facing roles.
• Proficiency in Salesforce and other CRM systems.
• Competency with onboarding software and data analysis tools.
• Proactive, customer-centric approach to problem-solving and process improvement.

Aufgaben

• Lead onboarding calls for new SMB customers, gather and validate required documentation and data, coordinate internal implementation tickets, and ensure successful platform launches.
• Serve as the primary point of contact for SMB customers throughout their lifecycle.
• Address customer questions and provide guidance.
• Host customer training sessions to drive product adoption, user engagement, and customer success.
• Help drive customer renewals and expansion opportunities.
• Deliver regular impact reports and dashboards highlighting program performance, value, and return on investment.
• Manage ongoing customer requests and post-onboarding account activities in accordance with company standards.
• Monitor adoption trends, satisfaction, and retention risks.
• Develop strategies to improve customer outcomes.
• Evaluate and improve customer lifecycle processes to increase operational efficiency and enhance customer experience.

Kenntnisse

Customer Lifecycle Management

Project Management

Salesforce Proficiency

Onboarding Software

Customer Relationship Building

Tools

Salesforce

CRM Systems

Data Analysis Tools

Jobbeschreibung

• Lead onboarding calls for new SMB customers, gather and validate required documentation and data, coordinate internal implementation tickets, and ensure successful platform launches
• Serve as the primary point of contact for SMB customers throughout their lifecycle
• Address customer questions and provide guidance
• Host customer training sessions to drive product adoption, user engagement, and customer success
• Help drive customer renewals and expansion opportunities
• Deliver regular impact reports and dashboards highlighting program performance, value, and return on investment
• Manage ongoing customer requests and post-onboarding account activities in accordance with company standards
• Monitor adoption trends, satisfaction, and retention risks
• Develop strategies to improve customer outcomes
• Evaluate and improve customer lifecycle processes to increase operational efficiency and enhance customer experience

Requirements

• Experience in customer lifecycle management within a SaaS or subscription-based business environment
• Strong project management and organizational skills
• Ability to manage multiple timelines and accounts simultaneously
• Excellent communication and interpersonal skills
• Proven track record building and maintaining strong customer relationships in customer-facing roles
• Proficiency in Salesforce and other CRM systems
• Competency with onboarding software and data analysis tools
• Proactive, customer-centric approach to problem-solving and process improvement

Core Competencies

Demonstrates expertise in customer lifecycle management within SaaS environments, focusing on onboarding, customer engagement, and retention strategies. Proficient in utilizing Salesforce and data analysis tools to enhance customer experience and drive product adoption.

Highest-signal resume keywords

• Customer Lifecycle Management
• Project Management
• Salesforce Proficiency
• Onboarding Software Competency
• Customer Relationship Building

ATS Optimization Keywords

Hard Skills

• Customer Lifecycle Management
• Project Management
• Data Analysis
• Onboarding Software
• SaaS Experience

Soft Skills

• Excellent Communication
• Interpersonal Skills
• Proactive Problem-Solving
• Customer-Centric Approach
• Organizational Skills

Industry Keywords

• SaaS
• Subscription-Based Business
• Customer Success
• Customer Engagement
• Operational Efficiency

Tools & Technologies

• Salesforce
• CRM Systems
• Data Analysis Tools