Strategic Account Manager

Jobtailor; Deutschland; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor seeks an experienced sales professional to drive growth with key accounts in the travel sector. You will craft and execute CSP-based plans, train agents, and manage regional marketing and events while maintaining strong client relationships.

Ideal candidate has 5+ years in sales/customer service within travel, proficiency in Salesforce and MS Office, and proven ability to deliver engaging trainings and impactful presentations.

Qualifikationen

• 5+ years of sales and customer service experience, including 3+ years in the travel industry.
• Proven track record of meeting or exceeding sales goals through consultative selling.
• Experience delivering engaging presentations, product training, and customer-facing events.
• Strong relationship-building, negotiation, and business development skills.
• Proficiency with Salesforce and Microsoft Office.
• Ability to utilize web tools and adapt to innovative technology.
• Experience using a consultative sales approach.
• Excellent communication, presentation, planning, and organizational skills.

Aufgaben

• Develop and implement customized sales, marketing, and engagement plans for key accounts using CSP.
• Strengthen relationships with key accounts through regular contact and progress updates.
• Deliver in-person and virtual trainings, product sessions, and client presentations.
• Ensure marketing collateral highlights brands in key account agencies.
• Manage brochure supply and regional distribution.
• Identify and develop new business opportunities.
• Evaluate ROI of trade shows and events; participate when beneficial.
• Stay informed on competitor activity and industry trends.
• Provide feedback on trends and opportunities to management.
• Maintain accurate Salesforce records of activities and communications.
• Generate regular sales reports and share insights.
• Maintain KPIs including Aladdin, Salesforce logging, and CSP usage.

Kenntnisse

Consultative Sales Process

Salesforce Proficiency

Strategic Account Management

Customer-Facing Presentations

Relationship Building

Communication Skills

Negotiation Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

Ausbildung

Tools

Salesforce

Microsoft Office

PowerPoint

Excel

Webinar Platforms

LCD/Data Projection

Jobbeschreibung

• Develop and implement customized sales, marketing, and engagement plans for key accounts by leveraging the Consultative Sales Process (CSP) to identify opportunities and address each client's unique needs.
• Strengthen relationships and achieve growth with key accounts through regular contact and informative updates with respect to their productivity and progress; help accounts achieve their goals.
• Provide robust training opportunities for agents through in-person and virtual engagement, trainings, client presentations, product information sessions and ongoing website and e-commerce strategies and escort familiarization trips for travel advisors as necessary.
• Ensure marketing collateral is utilized to its fullest potential; ensure that the collection of brands have prominent placement in key account agencies.
• Effectively manage brochure supply and regional distribution.
• Identify and develop new business opportunities.
• Evaluate ROI of potential trade and consumer shows/events and participate are beneficial.
• Continually identify new shows/events that would be beneficial to the brand.
• Stay abreast of competitor information in designated territory and stay updated on trends within the industry.
• Provide feedback to the management team with respect to trends and opportunities.
• Ensure that all requested sales reports are accurate, detailed, and submitted within the desired time frame.
• Maintain accurate records of sales activities in Salesforce; record training's, appointments, tasks, customer feedback and other sales activities in a timely manner.
• Utilize Salesforce reports to provide useful information to agents during every call and in regular e-mail communication.
• Maintain KPIs annual and seasonal. Including but not limited to Aladdin and Sales Force logging, and CSP usage.
• Actively seek out and foster group business; Maintain contact with originating agent from beginning of process through to departure of the group and post group follow-up.
• Manage T&E budget and co-op marketing funds in the most cost-effective way, being mindful of established policies.

Requirements

• 5+ years of sales and customer service experience, including 3+ years in the travel industry and territory sales.
• Proven track record of meeting or exceeding sales goals through consultative selling, strategic account management and by instilling urgency in others and meeting deadlines.
• Experience delivering engaging presentations, product training, and customer-facing events.
• Strong relationship-building, negotiation, and business development skills.
• Proficiency with Salesforce, Microsoft Office (particularly PowerPoint and Excel), LCD/Data projection and virtual presentation/webinar platforms.
• Ability to utilize web tools and in-house technical resources, adapt to innovative technology, learn innovative programs quickly, and use computers to improve productivity.
• Experience using a consultative sales approach.
• Excellent communication, presentation, planning, and organizational skills; must be able to deliver effective product/destination trainings, engage as a credible trainer, and represent the company professionally at internal and external events.
• Interpersonal savvy skills and ability to use good listening skills, be sensitive to customers, adjust quickly to different personal styles, and stay open to other viewpoints.
• Strong analytical and problem-solving abilities with attention to detail.
• Self-motivated, adaptable, customer-focused, and driven to achieve results.
• Ability to thrive in a high performance, team-oriented culture, bringing positive energy, professionalism, and accountability every day.

Core Competencies

Demonstrates expertise in consultative sales processes and strategic account management, with a strong focus on relationship building and delivering engaging presentations. Proficient in utilizing Salesforce and Microsoft Office tools to enhance productivity and achieve sales goals in the travel industry.

Highest-signal resume keywords

• Consultative Sales Process
• Salesforce Proficiency
• Strategic Account Management
• Customer-Facing Presentations
• Relationship Building

ATS Optimization Keywords

Hard Skills

• Sales Management
• Customer Service
• Business Development
• Sales Reporting
• ROI Evaluation
• KPI Management
• Product Training
• Event Participation
• Negotiation Skills
• Analytical Skills

Soft Skills

• Communication Skills
• Interpersonal Skills
• Organizational Skills
• Problem-Solving Skills
• Adaptability

Industry Keywords

• Travel Industry
• Consultative Selling
• Key Accounts
• Customer Engagement
• Sales Goals
• Market Trends
• Group Business

Tools & Technologies

• Salesforce
• Microsoft Office
• PowerPoint
• Excel
• Webinar Platforms
• LCD/Data Projection