Regional Service Manager

Jobtailor; Deutschland; Remote; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a Service Operations Leader to oversee regional service managers and technicians, develop procedures for repairs, installations, and preventive maintenance, and ensure profitability with timely, professional work. The role emphasizes leadership, training, and customer satisfaction.

The ideal candidate will have a logistics or operations background, 4+ years of field service experience, and proven people-management skills.

Qualifikationen

• Bachelor’s degree in Logistics, Business Administration, or related field or equivalent experience.
• 4+ years of progressive field service or operations experience
• Experience with material handling or similar equipment preferred
• Excellent communication, planning, negotiating, troubleshooting, organizational and interpersonal skills
• Experience leading and managing teams with a flexible and adaptable work style
• Strong written and verbal communication skills
• Willingness to travel 50–75%

Aufgaben

• Oversee and support service managers and technicians’ day-to-day activities within an assigned region
• Develop and implement operating procedures for customer repair orders, installations, and preventive maintenance visits
• Ensure work is completed professionally and timely while maintaining profit margins
• Provide direction and guidance to Service Managers and technicians for operational excellence
• Monitor training processes and enforce company policies and procedures
• Set goals and objectives for Service Managers and technicians to meet current and future service needs
• Maintain service billing efficiency at or above 75%
• Measure technician utilization to at or above 85%
• Address service and warranty issues in a timely manner
• Analyze and ensure profitability of planned maintenance programs
• Ensure training targets are achieved and maintained
• Escalate issues with key customers and work with customer groups to meet service needs

Kenntnisse

Team Leadership

Communication

Planning

Negotiation

Troubleshooting

Interpersonal Skills

Problem Solving

Ausbildung

Bachelor’s degree in Logistics

Bachelor’s degree in Business Administration

Equivalent years of experience

Tools

PowerPoint

Excel

Jobbeschreibung

• Oversee and support Service Managers and technicians’ day‑to‑day activities within an assigned region


• Develop and implement operating procedures and guidelines for customer repair orders, installations, and preventive maintenance visits


• Ensure work is completed professionally and timely while maintaining solid profit margins


• Provide direction and guidance to Service Managers and technicians for operational excellence


• Monitor training processes and enforce company policies and procedures


• Set goals and objectives for Service Managers and technicians to meet current and future service needs


• Maintain service billing efficiency at or above 75%


• Measure and increase technician utilization to at or above 85%


• Address service and warranty issues in a timely manner


• Analyze and ensure profitability of planned maintenance programs


• Ensure training targets are achieved and maintained


• Escalate issues with key customers and work with customer groups to meet service needs

Requirements

• Bachelor’s degree in Logistics, Business Administration, or related required or equivalent years of experience required


• Equivalent years of experience is defined as one year of professional experience for each year of college requested


• 4+ years of progressive experience in field service or operations


• Preferably prior experience with material handling or similar equipment


• Excellent communication, planning, negotiating, troubleshooting, organizational, and interpersonal skills


• Experience leading and managing teams while demonstrating a flexible and adaptable work style


• Sophisticated interpersonal and people management skills, including strong written and verbal communication skills


• Ability to solve problems independently and in teams


• Proficiency in Microsoft Office, with strong PowerPoint and Excel skills preferred


• Expected to travel approximately 50%-75%

Core Competencies

Demonstrates expertise in overseeing service operations, developing and implementing procedures, and ensuring profitability while maintaining high service standards. Strong leadership and communication skills are essential for managing teams and addressing customer needs effectively.

Highest-signal resume keywords

• Bachelor's Degree in Logistics


• 4+ Years of Experience in Field Service


• Team Leadership and Management


• Proficiency in Microsoft Office


• Experience with Material Handling Equipment

ATS Optimization Keywords

Hard Skills

• Operational Excellence


• Service Billing Efficiency


• Preventive Maintenance


• Profitability Analysis


• Goal Setting and Objectives

Soft Skills

• Excellent Communication Skills


• Organizational Skills


• Negotiating Skills


• Troubleshooting Skills


• Interpersonal Skills

Industry Keywords

• Field Service Operations


• Customer Repair Orders


• Service Managers


• Technician Utilization


• Warranty Issues

Tools & Technologies

• Microsoft PowerPoint


• Microsoft Excel