Office Administrator, Customer Support

Jobtailor; Siegburg; Vor Ort; EUR 27.000 - 40.000; Vollzeit

Zusammenfassung

Jobtailor in Siegburg, Germany, seeks a customer service professional to be the first point of contact for customers by phone, handling questions and concerns. You will process inquiries via ticketing system, email, and telephone, and assist users with questions about the software.

You will also manage general office organization and administrative tasks, document customer concerns, and coordinate with Development and Account Management teams, while scheduling appointments.

Qualifikationen

• Experience in customer service or a comparable role.
• Enjoy speaking on the phone and working with people.
• Willingness to learn and become familiar with complex software.
• Independent and structured approach to work.
• Very good German language skills.
• English language skills are an advantage.

Aufgaben

• Serve as the first point of contact for our customers by phone, handling their questions and concerns
• Process customer inquiries via ticketing system, email, and telephone
• Assist users with questions about the software
• Handle general office organization and administrative tasks
• Document customer concerns and coordinate or clarify them with the Development and Account Management teams
• Schedule appointments

Kenntnisse

Customer service experience

German language skills

Independent work approach

Software familiarity

Communication skills

Interpersonal skills

Tools

Ticketing System

Jobbeschreibung

• Serve as the first point of contact for our customers by phone, handling their questions and concerns
• Process customer inquiries via ticketing system, email, and telephone
• Assist users with questions about the software
• Handle general office organization and administrative tasks
• Document customer concerns and coordinate or clarify them with the Development and Account Management teams
• Schedule appointments

Requirements

• Experience in customer service or a comparable role
• Enjoy speaking on the phone and working with people
• Willingness to learn and become familiar with complex software
• Independent and structured approach to work
• Very good German language skills
• English language skills are an advantage

Core Competencies

Demonstrates strong customer service skills with the ability to handle inquiries via phone, email, and ticketing systems. Proficient in documenting customer concerns and coordinating with teams while maintaining a structured approach to work.

Highest-signal resume keywords

• Customer Service Experience
• German Language Skills
• Independent Work Approach
• Software Familiarity
• Communication Skills

ATS Optimization Keywords

Soft Skills

• Interpersonal Skills
• Organizational Skills
• Problem‑Solving Skills

Tools & Technologies

• Ticketing System