Technology Service Center Technician

Jobtailor; Deutschland; Remote; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a dedicated IT Helpdesk Support professional to provide first and second line support for clinical and non-clinical applications. You will handle password resets, service requests, and incident resolution while remotely assisting users across enterprise systems.

The role emphasizes accurate documentation of solutions and timely escalation when necessary, with a focus on customer service and clear communication.

Qualifikationen

• High School diploma or 10 years of work experience.
• At least 1 year customer service experience.
• Physical ability to lift 0-25 lbs and perform repetitive movements.
• Comfort with data entry and using enterprise applications.

Aufgaben

• Provide first and second line support for clinical and non-clinical applications.
• Handle password resets, service requests, and incident resolution.
• Remote assistance for users of enterprise hardware and applications.
• Document technical solutions and escalate issues to Analysts when needed.
• Triage requests received via calls, voicemail, eHelps, and email.
• Perform other duties as assigned.

Kenntnisse

First Line Support

Customer Service Experience

Technical Documentation

Remote Assistance

Incident Resolution

Password Resets

Data Entry

Ausbildung

High School diploma

Jobbeschreibung

• Provides first line support and resolution for password resets, and service requests.
• Provides second line support for Analyst and Senior Analyst pertaining to incoming calls and incidents, to include all Clinical and Non-Clinical applications and systems.
• Remotely assists users of the organization's systems on all enterprise applications and hardware.
• Answers, evaluates and prioritizes incoming telephone, voicemail, eHelps, and email requests from end users.
• Documents technical solutions to problems during resolution of an issue.
• Escalates issues appropriately to internal Analysts and Senior Analysts.
• Resolves Password resets/unlocks, printing, and remote assistance.
• Answers any type of call and utilizes the tools available to capture the information needed for further triaging and resolution.
• Performs other duties as assigned.

Requirements

• High School diploma/GED or 10 years of work experience
• One year customer service experience
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Core Competencies

Demonstrates expertise in providing first and second line support for both clinical and non-clinical applications, with a strong focus on customer service and effective communication. Proficient in documenting technical solutions and escalating issues as necessary to ensure timely resolution.

Highest-signal resume keywords

• First Line Support
• Customer Service Experience
• Technical Documentation
• Remote Assistance
• Incident Resolution

ATS Optimization Keywords

Hard Skills

• Password Resets
• Data Entry
• Technical Problem Solving
• Incident Management
• Application Support

Soft Skills

• Effective Communication
• Prioritization
• Team Collaboration

Industry Keywords

• Clinical Applications
• Non-Clinical Applications
• Enterprise Applications
• User Support
• Technical Solutions