National On-Call Coordinator

Jobtailor; Deutschland; Remote; EUR 28.000 - 38.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer service representative to manage inbound tickets and answer live phone calls, delivering exceptional service to caregivers and clients via phone and email. You will maintain detailed records, resolve tickets through clear communication and coordinated action, and contribute to continuous improvement by accepting feedback and staying reliable.

The role requires strong written and verbal communication, the ability to work independently or in a team, and a

Qualifikationen

• Strong focus on customer service and client satisfaction.
• Prior experience in phone-based customer service, particularly handling high call volumes, is preferred.
• Strong computer skills and the ability to learn company software.
• Excellent verbal and written communication skills, with the ability to communicate clearly, professionally and positively.
• Ability to maintain composure and professionalism under pressure.
• Demonstrated ability to work independently and as part of a team.

Aufgaben

• Manage a variety of inbound tickets with potential for live phone calls.
• Deliver exceptional customer service to caregivers and clients through phone and email correspondence.
• Maintain detailed, accurate records of all transactions, interactions and requests.
• Resolve tickets by ensuring effective communication, accurate documentation, systems updates and coordination with field teams.
• Accept coaching and feedback from team leaders to foster continuous improvement in your role.
• Demonstrate reliability through punctual and consistent attendance.
• Always maintain a professional, respectful, and courteous demeanor when interacting with caregivers, clients and coworkers.
• Perform other duties as assigned by leadership.

Kenntnisse

Customer Service

Phone-Based Support

Verbal Communication

Written Communication

Record Keeping

Documentation

Ticket Resolution

Systems Updates

Professionalism

Team Collaboration

Reliability

Composure Under Pressure

Tools

Company Software

Jobbeschreibung

• Managing a variety of inbound tickets with the potential to answer live phone calls
• Deliver exceptional customer service to our caregivers and clients through phone and email correspondence
• Maintain detailed, accurate records of all transactions, interactions and requests
• Resolve tickets by ensuring effective communication, accurate documentation, systems updates and coordination with field teams.
• Accept coaching and feedback from team leaders to foster continuous improvement in your role
• Demonstrate reliability through punctual and consistent attendance
• Always maintain a professional, respectful, and courteous demeanor when interacting with caregivers, clients and coworkers
• Perform other duties as assigned by leadership

Requirements

• Strong focus on customer service and client satisfaction
• Prior experience in phone-based customer service, particularly handling high call volumes, is preferred
• Strong computer skills and the ability to learn company software
• Excellent verbal and written communication skills, with the ability to communicate clearly, professionally and positively
• Ability to maintain composure and professionalism under pressure
• Demonstrated ability to work independently and as part of a team

Core Competencies

Demonstrates strong customer service skills with a focus on client satisfaction, effective communication, and the ability to manage high call volumes while maintaining professionalism. Capable of maintaining accurate records and collaborating with team members to resolve issues efficiently.

Highest-signal resume keywords

• Customer Service
• Phone-Based Support
• Verbal Communication
• Written Communication
• Record Keeping

ATS Optimization Keywords

Hard Skills

• Computer Skills
• Documentation
• Ticket Resolution
• Systems Updates

Soft Skills

• Professionalism
• Team Collaboration
• Reliability
• Composure Under Pressure

Industry Keywords

• Client Satisfaction
• Inbound Tickets
• Caregiver Interaction