Helpdesk/Desktop support

Snowrelic Inc; Frankfurt; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Snowrelic Inc. is seeking an entry-level Helpdesk/Desktop Support professional in Frankfurt, Germany. You will provide frontline IT support for desktops, laptops, mobile devices, and printers, ensuring quick resolutions and user satisfaction.

Ideal candidates have familiarity with ITIL processes, ticket lifecycles, and SLA management, and can navigate Windows and macOS environments along with in-house applications.

Qualifikationen

• Provide Level 1 and Level 2 support on desktops, laptops, mobile devices (iOS/Android), and printers.
• Working knowledge of ITIL practices, ticket lifecycle management, and SLA adherence.
• Proficient with Microsoft Office Suite, Exchange/Outlook, and in-house applications on Windows and macOS.

Aufgaben

• Provide Level 1 and Level 2 support for desktops, laptops, mobile devices, and printers.
• Manage ticket lifecycle and ensure SLA compliance.
• Support Windows and macOS platforms and in-house applications.

Kenntnisse

ITIL practices

Ticket lifecycle management

SLA adherence

Tools

Windows

macOS

Jobbeschreibung

Role: Helpdesk/Desktop support

Location: Frankfurt, Germany (2 days Oniste)

Requirements

• Provide Level 1 and Level 2- on Desktops, laptops, mobile devices (iOS/Android), printers
• Working knowledge of ITIL practices, ticket lifecycle management, and SLA adherence.
• Microsoft Office Suite, Exchange/Outlook, and in-house applications Windows and macOS platforms

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting