Onsite IT Software support Specialist

Ubique Systems; Frankfurt; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

Ubique Systems is seeking a Trade Floor Engineer to provide technical support in a high-pressure trading environment. The role involves troubleshooting various systems, managing endpoint migrations, and ensuring compliance with industry standards. Ideal candidates will possess strong IT skills and experience in project management, particularly within financial services.

Qualifikationen

• Proficient in Windows OS and technical support.
• Experience in a banking VIP environment is required.
• Strong knowledge of trade floor operations.

Aufgaben

• Troubleshoot hardware and software issues on the trade floor.
• Manage endpoint migration projects and ensure minimal downtime.
• Collaborate with traders and IT teams to address needs.

Kenntnisse

Windows Operating Systems

Technical Support

ITIL Processes

SLA Management

Break-Fix

Ausbildung

Experience as Trade Floor Engineer

Project Management Experience

Tools

Microsoft Intune

Microsoft Project

MS Office

Jobbeschreibung

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Your Job:

• Troubleshoot and resolve hardware, software, network issues and trade-floor specific applications on the trade floor.
• Floor-walking the Trade-floor
• Assist Traders on the trade-floor during migration/upgrade
• Provide technical support and maintenance for the trade floor, ensuring minimal downtime and optimal performance.
• Manage and execute endpoint migration projects, including planning, testing, and deployment.
• Collaborate with traders, IT teams, and other stakeholders to understand and address technical needs and issues.
• Maintain and update documentation related to trade floor systems and endpoint migrations.
• Ensure compliance with industry regulations and company policies.
• Assist end-users with device enrolment, application deployment, and configuration in Microsoft Intune.
• Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.
• Support Trading floor IT solutions and experience of working with devices and apps like Bloomberg, Reuters, etc.
• Perform desktop and laptop updates, upgrades, imaging, and support for trading applications, smartphones, and printers.
• Manage end to end projects such as Win OS upgrade, Windows update rollout and software updates via SCCM/Software Center/Intune
• Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.
• Highlight Risks, Issues and action logs with management and seek sign offs.
• Work closely with Support teams and our Third-Party Partners and manage service provided and relationships.

Your profile:

• Proficient in Windows operating systems.
• Technically strong l2-l3 onsite support, preferably market data, but needs to be in a Premium environment due to the clientele, banking VIP or such
• Proven experience as a Trade Floor Engineer or in a similar role.
• Strong knowledge of trade floor operations and technologies.
• Mandatory project management experience.
• Strong understanding of Break-Fix, Service Requests, IMAC, Incident, Problem, Configuration management and processes within ITIL.
• Strong understanding and skills in SLA, KPI Management
• Preparation of IT Knowledge documents & SOPs on EUC and FSO processes and technical support.
• Should have knowledge on MS Office and Microsoft project

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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